Brandy Mc Neil

Care Coordinator works closely with clients who have chronic illness.

Assist clients with coordinating medical services

Assist clients requiring social services

Create Care plans

Conduct Case Conferences with Medical Providers

Evaluate living conditions of clients through home visits

Escort clients to medical appointments

• Responded to and resolved customer questions and concerns.
• Maintained standards of service and quality in daily operations.
• Maintained clean and well-organized areas to avoid violations.
• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
• Applied security, safety and loss prevention strategies during shifts.
• Conducted random inspections of living quarters to check quality and compliance with established program rules and regulations.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enforced company policies and regulations with employees.

• Explained rental and housing regulations to clients and helped each discover best options for housing.
• Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
• Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
• Conducted home and apartment inspections to identify safety issues and needed repairs.
• Coordinated with local agencies to provide housing and prevent homelessness.
• Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse.
• Met with residents and landlords to answer questions, address concerns and clarify policies and procedures.
• Maintained database of housing resources, landlords and management companies.
• Assisted applicants in filling out housing applications and verifying assets.
• Helped clients find permanent or temporary housing.
• Sought out affordable housing options and residences for people in need.
• Worked with clients to improve life choices and maximize benefits of programs.

• Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
• Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
• Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
• Coordinated all staffing schedules and made sure that each shift had adequate coverage.
• Mediated conflict to provide safe and secure environment through policy enforcement.
• Maintained communication with client's' counselors, and staff members to promote supportive environment.
• Facilitated minor care needs of facility by reporting issues to maintenance department for quick resolution.
• Established consistent relationships with client's to maintain professional boundaries.
• Maintained individual records of emergency contacts and administrative support documentation for client's
• Promoted positive relations between residents and staff.
• Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
• Enforced policies and safety standards through building and room rounds.