Brandy McRoy

Currently an Operations Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

I also have an online beauty store . "societyofbeautyy.com" Where I manage this company myself.

• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.

Driver's License, 09/01/2014

• Customer focus & orientation, Proficient, Responding to customer situations with sensitivity
• Work motivation, Proficient, Level of motivation and discipline applied toward work
• Retail customer service, Proficient, Responding to customer situations in a retail setting
• Attention to detail, Proficient, Identifying differences in materials, following instructions, and detecting details among distracting information
• Work style: Reliability, Proficient, Tendency to be reliable, dependable, and act with integrity at work
• Administrative assistant/receptionist, Proficient, Using basic scheduling and organizational skills in an office setting
• Sales skills, Proficient, Influencing and negotiating with customers
• Early childhood development, Proficient, Knowledge of the development of children ages 0-12 and of ways to foster that development
• Medical receptionist skills, Proficient, Managing physician schedules and maintaining accurate patient records

Dear Hiring Manager,

I am writing to express my interest in joining your company in a challenging role where I can utilize my varied skills. With my strong background in problem-solving, customer service, and management, I am confident that my qualifications align perfectly with the dynamic requirements of your organization. Throughout my career, I have consistently demonstrated exceptional leadership abilities, driving operational success and achieving business objectives. As an Operations Manager at my previous company, I honed my skills in three key areas that I believe have prepared me well for any role within your organization. Firstly, my experience in overseeing daily operations has allowed me to develop a strong problem-solving acumen. I am adept at quickly identifying bottlenecks, streamlining processes, and implementing strategic solutions to optimize efficiency. Through my effective collaboration with cross-functional teams, I have successfully improved productivity, reduced costs, and enhanced overall performance. 

Secondly, my dedication to customer service excellence has been a hallmark of my career. I strongly believe that customers are the lifeblood of any organization, and I always strive to exceed their expectations. I have successfully implemented customer-centric initiatives, resulting in increased satisfaction levels and repeat business. My ability to build and maintain strong relationships with clients, combined with my commitment to their success, has consistently driven positive outcomes. Lastly, my experience in management has equipped me with the skills necessary to lead and motivate diverse teams towards achieving common goals. By fostering a positive work environment, providing clear guidance, and developing talent, I have successfully built high-performing teams. I strongly believe that effective communication, empathy, and the ability to mentor and inspire others contribute to a thriving and cohesive work environment. In conclusion with my expertise in problem-solving, customer service, and management, along with my demonstrated ability to adapt to evolving circumstances, I believe I can make a significant impact on your organization. I would welcome the opportunity to discuss in greater detail how my qualifications align with your company's goals during an interview. 

Thank you for considering my application. I have attached my resume for your review, which provides further details regarding my qualifications and accomplishments. I look forward to the opportunity to contribute to the continued success of your company.

Sincerely,

Brandy McRoy