BRANDY MENARD
Lake Charles,US
Summary
Professional with strong background in customer/patient interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer/patient and organizational goals.
Overview
23
23
years of professional experience
Work History
Medical Assistant and Drug Screener
Advanced Orthopedics and Sports Medicine Center
10.2024 - 02.2025
- Administered drug screens and documented results for every patient that came in to the office to see a provider.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Lab Phlebotomist
Lake Charles Memorial Hospital
04.2023 - 05.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Packaged and shipped specimens to central lab daily.
Customer Accounts & Sales Specialist
Fastwyre Broadband
01.2018 - 12.2023
- Provided first-rate service to all customers and potential customers.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Drafted, finalized and submitted paperwork to complete sales.
- Trained new employees on customer service, money handling and organizing strategies.
Trolley Operator and Bell Desk Assistant
Golden Nugget Hotel and Casino
01.2016 - 12.2017
- Operated safely and drove the trolley from Golden Nugget casino to L'auberge casino and back around, demonstrating versatility and adaptability in diverse work environments.
- Maintained open lines of communication between bell staff and other hotel departments to facilitate smooth operations during peak hours or events.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Optician/Tech
Eyewear Express
12.2015 - 02.2016
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Optician/Tech
Americas Best Contacts and Eyeglasses
01.2014 - 12.2015
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
Runner/Patient Services/Records
Children’s Clinic of SWLA
01.2009 - 12.2010
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Phlebotomist/EKG Technician
Lake Charles Memorial Hospital
01.2007 - 12.2008
- Enhanced patient care by accurately performing EKG testing and analyzing results.
- Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
- Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Packaged and shipped specimens to central lab daily.
Emergency Room Technician
Lake Charles Memorial Hospital
01.2005 - 12.2007
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Provided exceptional service by maintaining a professional demeanor and exercising excellent interpersonal skills when interacting with patients, families, and colleagues alike.
Emergency Medical Technician – Paramedic
Acadian Ambulance Services, Inc.
01.2004 - 12.2005
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including but not limited to, cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
Runner
Children’s Clinic of SWLA
01.2002 - 12.2004
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
Health & Human Performance
McNeese State University
Lake Charles, LA01.2010
Emegrency Medicine
National EMS Academy (Lake Charles Site) - Southwest Louisiana Community College
Lafayette, LA01.2004
Graduated High School
St. Louis Catholic High School
Lake Charles, LA01.2001
Skills
- HIPAA compliance
- Medical terminology knowledge
- EMR / EHR
- Customer service
- Data entry
- Problem resolution
- Payment processing
- Scheduling
- Active listening
- Critical thinking
Timeline
Medical Assistant and Drug Screener
Advanced Orthopedics and Sports Medicine Center
10.2024 - 02.2025
Lab Phlebotomist
Lake Charles Memorial Hospital
04.2023 - 05.2024
Customer Accounts & Sales Specialist
Fastwyre Broadband
01.2018 - 12.2023
Trolley Operator and Bell Desk Assistant
Golden Nugget Hotel and Casino
01.2016 - 12.2017
Optician/Tech
Eyewear Express
12.2015 - 02.2016
Optician/Tech
Americas Best Contacts and Eyeglasses
01.2014 - 12.2015
Runner/Patient Services/Records
Children’s Clinic of SWLA
01.2009 - 12.2010
Phlebotomist/EKG Technician
Lake Charles Memorial Hospital
01.2007 - 12.2008
Emergency Room Technician
Lake Charles Memorial Hospital
01.2005 - 12.2007
Emergency Medical Technician – Paramedic
Acadian Ambulance Services, Inc.
01.2004 - 12.2005
Runner
Children’s Clinic of SWLA
01.2002 - 12.2004
Graduated High School
St. Louis Catholic High School
Health & Human Performance
McNeese State University
Emegrency Medicine
National EMS Academy (Lake Charles Site) - Southwest Louisiana Community College
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