Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
Hi, I’m

Brandy Mendez

Customer Success & Implementation Specialist
Vancouver,WA
Brandy Mendez

Summary

Dynamic customer-focused professional with extensive experience in program coordination, client engagement, and structured onboarding support. Skilled in guiding diverse stakeholders through learning and adoption processes, ensuring successful implementation of programs and services. Known for building strong relationships, translating complex information into clear action steps, and supporting measurable outcomes through organized communication and cross-functional collaboration. Proven ability to manage multiple initiatives, improve customer experiences, and drive engagement through culturally responsive and inclusive practices.

Overview

7
years of professional experience
6
Certifications

Work History

North Clackamas School District

Educational Program Coordinator
01.2018 - 06.2025

Job overview

  • Developed culturally responsive curricula, such as the Multicultural Diversity Hair Care Program, for a diverse community.
  • Led English Language Learner (ELL) Workshops to enhance communication and inclusion.
  • Coordinated educational programs to prepare students for professional success while promoting equity and cultural awareness.

Success Ed Consulting

Founder and Consultant
03.2020 - 01.2025

Job overview

  • Develop and execute educational programs and campaigns for diverse audiences.
  • Build strategic partnerships to deliver solutions across various industries.
  • "Community Education Facilitator"

Terwilliger Plaza

Community Wellness & Education Facilitator
02.2018 - 10.2022

Job overview

  • Managed daily salon operations while designing and facilitating professional development workshops for staff.
  • Expanded clientele by 100% within the first year through personalized services and community engagement strategies.
  • Organized community events, such as wellness fairs and training workshops, promoting holistic care and inclusivity.

Education

Utah State University
Logan Utah

MBA from Business Administration And Management
05.2001

University Overview

Education & Professional Development

Multidisciplinary professional development focused on business operations, data-informed decision-making, education leadership, and organizational transformation. Training combines structured systems thinking, client-centered implementation, and strategic communication to support measurable outcomes across industries.

Certifications & Specialized Training:

• Data Science Certification — Training in data analysis, structured problem-solving, and data-informed decision-making methodologies supporting operational improvement and performance tracking.

• Business Administration Certification — Foundations in organizational management, business strategy, operations, and client-centered service delivery.

• Certified Business Consultant — Training in consulting frameworks, client discovery processes, solution implementation, and strategic problem-solving aligned with organizational goals.

• Master Educator Certification — Advanced instructional leadership credential focused on curriculum design, adult learning methodologies, structured training delivery, and measurable skill adoption.

Skills

Project Management

Report writing and presenting

Strong interpersonal skills

Program Facilitation

Critical thinking skills

Proactive and self-motivated

Cost-benefit analysis

Excellent communication skills

Exceptional organizational skills

Software

Salesforce (CRM exposure or familiarity) HubSpot Zendesk Intercom Gainsight Freshdesk Zoho CRM Mondaycom Asana (you actively use this — include it) Trello Airtable

Certification

Project Management Certification

Interests

Hiking, Reading, Kayaking, Tennis

Timeline

Founder and Consultant

Success Ed Consulting
03.2020 - 01.2025

Community Wellness & Education Facilitator

Terwilliger Plaza
02.2018 - 10.2022

Educational Program Coordinator

North Clackamas School District
01.2018 - 06.2025

Utah State University

MBA from Business Administration And Management
05.2001
Brandy MendezCustomer Success & Implementation Specialist