Brandy Mickey
medical professional
Westcliffe
Summary
Dynamic business owner and former manager at Keen Property Inspection, skilled in team leadership and performance improvement. Proven track record in enhancing operational efficiency and customer satisfaction. Adept at relationship building and business administration, with a strong focus on achieving growth and optimizing processes. Committed to delivering exceptional service and fostering team collaboration.
Overview
9
9
years of professional experience
Work History
Business Owner
N0-KA-OI Island Bistro
11.2023 - 11.2024
- Developed business plans to outline operational strategies and growth opportunities.
- Managed daily operations to ensure seamless workflow and customer satisfaction.
- Coordinated marketing efforts to enhance brand visibility and attract new customers.
- Established vendor relationships to secure quality supplies and competitive pricing.
Manager
Keen Property Inspection
10.2020 - 01.2023
- Coordinated team schedules to optimize resource allocation and improve operational efficiency.
- Developed training materials to enhance staff onboarding and streamline processes.
- Assisted in implementing new inventory management system, improving tracking accuracy.
- Conducted regular performance evaluations to support employee development and engagement.
Medical Assistant
DermaCare HI
12.2017 - 10.2020
- Managed patient scheduling and coordinated appointments to enhance clinic efficiency.
- Assisted in patient intake, ensuring accurate documentation of medical history and vital signs.
- Performed routine laboratory tests and processed specimens for timely diagnosis.
- Administered medications and vaccinations under physician supervision, adhering to safety protocols.
- Educated patients on treatment plans and preventative care to promote health literacy.
- Maintained cleanliness and organization of medical equipment and exam rooms for optimal workflow.
- Collaborated with healthcare team to streamline processes, improving overall patient experience.
- Utilized electronic health record systems to document patient interactions accurately and efficiently.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant
Surgical Center of the Rockies
08.2015 - 10.2017
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Education
Associate of Science - Medical Assistant
National College
Richmond, Ky11-2011
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Relationship building
- Team collaboration and leadership
- Performance improvement
- Business administration
- Staff hiring
- Team leadership
- Scheduling
Timeline
Business Owner
N0-KA-OI Island Bistro
11.2023 - 11.2024
Manager
Keen Property Inspection
10.2020 - 01.2023
Medical Assistant
DermaCare HI
12.2017 - 10.2020
Medical Assistant
Surgical Center of the Rockies
08.2015 - 10.2017
Associate of Science - Medical Assistant
National College
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