Brandy Miller
Tampa,FL
Summary
Talented administrative professional with a background in student and conventional housing management. Highly organized, quality-focused with a high commitment to providing top notch customer service.
Overview
16
16
years of professional experience
Work History
General Manager of Operations
Campus Life & Style
06.2020 - Current
- Manage day-to day operations of off-campus student housing apartments.
- Develop and lead a team of motivated individuals overseeing leasing, marketing, rent and fee collection, resident relations and facilities.
- Increase RRG and NOI through strategic and long-range planning and execution.
- Preform detailed analysis of current and prior expenses, future needs, cost analysis and market rental trends to prepare the annual property operations and capital expenditure budgets.
- Develop, execute and oversee all aspects of the annual turn plan including budget, vendor negotiation and contracts, additional temporary staffing, quality control and daily scheduling.
- Prepare and lead meetings with executive leadership to communicate detailed analysis of budget needs and variances.
- Create and maintain detailed spreadsheets to enhance efficiency and accuracy.
- Enhance and create structured office procedures to maintain consistent and efficient workflow.
- Resolve resident concerns with careful consideration to offer solutions with the best possible outcome for the resident while maintaining the company standards.
- Establish relationships and effective communication with vendors and suppliers to effectively manage and budget.
- Establish positive and effective communication among leadership ensuring pertinent information is shared and updated company policy and procedures are implemented.
- Ensure ongoing training and coaching of staff through weekly team and one-on-one manager meetings while clearly communicating expectations.
- Prepare and oversee various daily, weekly, and monthly reports to provide pertinent status updates to leadership.
Assistant General Manager
Campus Life And Style
01.2019 - 06.2020
- Promoted to the assistant general manager, retaining all obligations from my previous accounts manager role with additional responsibilities.
- Worked closely with the general manager in planning and scheduling unit upgrades, property projects, and make ready units.
- Planned and executed the administrative turn preparations for the office staff through detailed task scheduling, delegation and tracking.
- Assisted the general manager in turn make-ready and vendor scheduling through consistent and accurate unit status updates.
- Responded to resident concerns offering fair resolutions to maintain positive relationships.
- Created and maintained pre-lease master spreadsheet to ensure accurate planning and reporting.
- Developed office procedures resulting in increased efficiency, positive resident experience and reduced oversight and errors.
- Created office training and property information guides as a resource to maintain consistency and accuracy within property and company procedures.
- Conducted interviews for leasing professionals offering feedback for qualified candidates to the general manager.
Accounts Manager
Campus Life & Style
11.2017 - 01.2019
- Managed the revenue budget for a 560 bed off-campus student housing property.
- Ensured accurate posting of scheduled charges on all resident accounts.
- Posted various charges for fines, fees, and optional services on applicant, resident, and past resident accounts.
- Created and maintained detailed reports to track delinquent accounts.
- Collected balances owed on resident and past resident accounts through various methods of consistent communication.
- Assisted general manager with annual revenue budget forecasting.
- Completed audits on leases, monthly scheduled charges, and other revenue to ensure accuracy.
- Posted approved credits and reversals of inaccurate charges.
- Completed bulk unit assignments and roommate placement based on survey responses.
- Assisted leasing manager with planning and delegation of marketing and leasing efforts.
- Responded to resident account questions and disputes while keeping detailed communication records.
- Reviewed disputed charges to verify accuracy and provide additional details to residents.
- Preformed move-out inspections documenting and photographing damages.
- Posted charges and completed move-out statements after reviewing residents move-in condition form, move-out inspection and account notes.
Property Manager
America First Properties
12.2010 - 11.2013
- Managed the operation of three conventional apartment communities totaling 230 apartments and townhomes.
- Hired and trained adequate office and maintenance staff at each property.
- Prepared and presented annual property budgets.
- Prepared monthly budget variance reports.
- Monitored expenses and invoice approvals.
- Created detailed expense approval requests for capital expenditures.
- Managed a year long property transition of one property from conventional to student housing.
Support Manager
Mid-America Apartment Communities
02.2008 - 05.2010
- Posting all rent and utility payments and collections of late rent
- Move out inspections and statement of deposits
- Obtained lease renewals
- Assisted with event planning
- Assisted new resident lease signing and with the move in process
Skills
- Apartment management software MRI, Yardi, Ops Buyer, LRO, Entrata
- Microsoft Office
- ADP
- Accounts payables and receivables
- Student Housing turnover planning and execution
- Budget planning
- Managing daily operations and capitol improvements within budget
- Excellent communication skills
- Customer service-oriented
- Team building
- Critical thinker
- Employee training and development
Accomplishments
Campus Life and Style 2018 Legacy Award Nominee for Outstanding Fiscal and Administrative Performance.
Awarded Tampa Manager Of The Year Campus Life And Style 2018
Awarded Top Leasing Professional 2006 with Towne Properties
Timeline
General Manager of Operations
Campus Life & Style
06.2020 - Current
Assistant General Manager
Campus Life And Style
01.2019 - 06.2020
Accounts Manager
Campus Life & Style
11.2017 - 01.2019
Property Manager
America First Properties
12.2010 - 11.2013
Support Manager
Mid-America Apartment Communities
02.2008 - 05.2010
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