Brandy Miller
Corinth,MS
Summary
Dynamic and detail-oriented professional with experience at Caterpillar Logistics, excelling in material handling and inventory management. Proven ability to train new employees and enhance team collaboration. Certified forklift operator skilled in ensuring workplace safety and efficiency, while delivering exceptional customer service in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Material Handler
Caterpillar Logistics
Corinth, MS
09.2021 - Current
- Transport inventory with pallet jack to designated locations.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Train new employees for material handling
- Ensure new employees a smooth transition into Caterpillar culture by being a Guardian
Customer Service Representative
Agero
Pembroke Pines, FL
08.2020 - 10.2023
- Managed inbound roadside assistance calls, gathered location details, and coordinated timely service dispatch.
- Documented customer interactions accurately in CRM systems, ensuring complete case notes and resolution tracking.
- Verified coverage, service eligibility, and account information while guiding callers through support options.
- De-escalated frustrated customers with clear communication and calm issue resolution during high-volume call periods.
- Coordinated towing and emergency service providers using dispatch tools to support efficient response workflows.
Configuration Tester
KeyTronicEMS
Corinth, MS
06.2013 - 06.2021
- Performed functional testing on electronic assemblies to verify performance and compliance.
- Inspected finished units for defects, wiring accuracy, and workmanship standards.
- Troubleshot test failures and isolated root causes using schematics and test equipment.
- Documented test results, nonconformances, and corrective actions in production records.
Education
Associate of Science - Computer Programming
Northeast Mississippi Community College
Booneville, MS05-2006
Skills
- Material handling
- Workplace cleanliness
- Heavy lifting
- Warehouse operations
- Attention to detail
- Materials handling and transport
- Teamwork and collaboration
- Customer service
- Equipment safety
- Pallet jack operation
- Inventory management
- Materials management
- Logistics
- Stock rotation
- Verbal and written communication
- Certified forklift operator
- Basic Computer skills
Timeline
Material Handler
Caterpillar Logistics
09.2021 - Current
Customer Service Representative
Agero
08.2020 - 10.2023
Configuration Tester
KeyTronicEMS
06.2013 - 06.2021
Associate of Science - Computer Programming
Northeast Mississippi Community College