Brandy Mohney
Fairborn
Summary
Capable and passionate about serving guests while exceeding guest expectations and maintaining poise and a sense of humor in demanding environments. Strong history of exceptional service in customer service establishments.
Overview
5
5
years of professional experience
Work History
Customer Care Specialist
Morris and Ashley Furniture
10.2024 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
- Responded to customer inquiries via phone, email and web-based platforms.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Bartender
The Last Queen
04.2022 - 08.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, prepared cash draws, and handled deposits.
- Followed strict recipes and drink measurements to minimize product use.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Realtor
Keller Williams Community Partners
06.2020 - 05.2022
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed client expectations.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
Education
High School Diploma -
Walter E. Stebbins High School
Riverside, OH05.2009
Skills
- Clear and effective communication
- Advise clients
- Service prioritization
- Adapting
- Guest satisfaction
- Consistency
- Handling difficult situations
- Error identification
- Hands on
- Fast Learner
Timeline
Customer Care Specialist
Morris and Ashley Furniture
10.2024 - Current
Bartender
The Last Queen
04.2022 - 08.2024
Realtor
Keller Williams Community Partners
06.2020 - 05.2022
High School Diploma -
Walter E. Stebbins High School
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