Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Mohney

Fairborn

Summary

Capable and passionate about serving guests while exceeding guest expectations and maintaining poise and a sense of humor in demanding environments. Strong history of exceptional service in customer service establishments.

Overview

5
5
years of professional experience

Work History

Customer Care Specialist

Morris and Ashley Furniture
10.2024 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Took ownership of customers issues to follow problems through to resolution.
  • Responded to customer inquiries via phone, email and web-based platforms.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Bartender

The Last Queen
04.2022 - 08.2024
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, prepared cash draws, and handled deposits.
  • Followed strict recipes and drink measurements to minimize product use.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Realtor

Keller Williams Community Partners
06.2020 - 05.2022
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed client expectations.
  • Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.

Education

High School Diploma -

Walter E. Stebbins High School
Riverside, OH
05.2009

Skills

  • Clear and effective communication
  • Advise clients
  • Service prioritization
  • Adapting
  • Guest satisfaction
  • Consistency
  • Handling difficult situations
  • Error identification
  • Hands on
  • Fast Learner

Timeline

Customer Care Specialist

Morris and Ashley Furniture
10.2024 - Current

Bartender

The Last Queen
04.2022 - 08.2024

Realtor

Keller Williams Community Partners
06.2020 - 05.2022

High School Diploma -

Walter E. Stebbins High School

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Brandy Mohney