Brandy Moore
Wynne ,AR
Summary
To obtain a position that would positively impact the operations public service facility by applying demonstrated strengths from my policy development, research and medical background education and customer service experience. I wish to embrace great opportunities for continual professional growth.
Diligent Administrative Analyst with strong background in assessing and determining program eligibility. Expertise in navigating complex regulatory frameworks and delivering accurate evaluations. Proven ability to manage case workloads efficiently while demonstrating strong analytical and communication skills.
Results-driven professional prepared for this role with focus on delivering precise eligibility assessments. Extensive background in regulatory compliance and case management. Known for collaborative teamwork and adaptability in dynamic environments. Proficient in data analysis and problem-solving.
Overview
14
14
years of professional experience
Work History
Program Eligibility Specialist 1
Arkansas Department of Workforce Services
07.2025 - Current
- Assessed program eligibility for applicants, ensuring compliance with regulatory requirements.
- Reviewed documentation to determine qualification status and communicated decisions effectively.
- Collaborated with cross-functional teams to streamline application processes and enhance service delivery.
- Developed training materials for new staff, fostering consistency in program eligibility assessments.
- Implemented process improvements that reduced application processing times and increased accuracy of determinations.
- Mentored junior specialists, enhancing team knowledge and improving overall performance metrics.
- Analyzed program data to identify trends, informing strategic recommendations for service enhancements.
- Maintained up-to-date knowledge of program policies and regulations, providing accurate guidance to both clients and colleagues.
- Ensured accuracy in data entry through meticulous attention to detail when inputting client information into electronic systems.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with completion of applications and paperwork.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Local Office Administrative Assistant, Program Eligibility Specialists, DCO Program Coordinator, DAABH Program Specialist (Money Follows the Person)
Arkansas Department of Human Services
06.2021 - 06.2025
- Assisting with duties pertaining to the SNAP Employment and Training program regarding participants who are currently on SNAP benefits.
- Researching and processing clients’ reimbursements claims.
- Researched, analyzed and interpreted State and Federal rules and regulations.
- Interpreted Policy and Procedures for the Employment and Training Program.
- Review ARIES data base system for eligibility determination.
- Prepared monthly reports program compliance and data.
- Assist with researching and responding to daily and P-EBT emails and phone calls with any questions or concerns as well as provide information, resulting in effective business correspondence.
- Assist with UAT testing for Deloitte.
- Assist with processing scholarships request and monthly invoice for both providers and E&T participants.
- Provide customer service to beneficiaries’ claims.
- Thoroughly reviewing residents who becomes participants from nursing facilities that are qualified to transition back into the community.
- Coordinated office operations to enhance workflow efficiency and support departmental goals.
- Managed scheduling and logistics for meetings, ensuring optimal use of resources and time.
- Assisted in the preparation of reports and documents, ensuring compliance with departmental guidelines and standards.
- Maintained accurate records and files, improving information retrieval efficiency by implementing systematic organization methods.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Hotline Contractor/ Supervisor
Arkansas Department of Health, COVID
10.2020 - 03.2021
- Processed timesheets and payroll for employees.
- Provided training to all staff on State and Federal Health Department Covid Policy Regulations.
- Coordinated vaccination facilities for State of Arkansas residents.
- Interviewed residents to determine likelihood of infection.
- Completed Data analysis and drafted weekly reports on numbers pertaining to Covid.
- Researched, drafted and disseminated new and changing policies to staff.
- Managed time-off and sick/late requests.
- Worked with upper management to gather and report analysis results to Arkansas governing body.
- Monitored and managed progress in vaccination numbers.
- Prepared written reports on statistics data.
- Stayed abreast in policy development and research for the Covid program.
- Supervised contractor teams to ensure compliance with health regulations and safety protocols.
- Developed and implemented training programs for new contractors, enhancing operational efficiency.
- Facilitated communication between contractors and department leadership, promoting collaborative problem-solving.
Pharmacy Technician
All Care Pharmacy
09.2011 - 04.2016
- Responsible for counting and dispensing Medications
- Completed daily labeling and packing of prescriptions.
- Prepared daily medication inventory reports.
- Provide customer service claims for long-term care facilities.
- Answering incoming calls to provide information resulting in effective business correspondence.
- Researched, analyzed and interpreted State, Federal and HIPAA rules and regulations. Researched, analyze and evaluated prescriptions information for fulfillment
- Processed prescription orders accurately and efficiently to ensure timely patient care.
- Managed inventory levels, reducing medication shortages through proactive ordering and tracking.
- Assisted pharmacists in preparing medications, ensuring compliance with safety protocols and regulations.
- Implemented process improvements that enhanced pharmacy workflow and reduced prescription turnaround times.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
Dental Assistant Diploma - Applied Science
Concorde Career College
Memphis, TN06.2019
Pharmacy Technician Diploma - Applied Science
Remington College
Little Rock, AR05.2010
High School Diploma -
Wynne High School
Wynne, AR05.2006
Skills
- Database Entry
- Spreadsheet Development
- Task Prioritization
- Computers and Technology
- Verbal and Written Communication
- Report Preparation
- Ease with Computers and Technology
- Office Equipment Operation
- Professional and Courteous
- Meticulous Attention to Detail
- Multitasking and Time Management
- Strong Organizational Skills
- Multi-Line Telephone Systems
- Judgment and Decision Making
- Document and File Management
- Billing and Invoicing
- Highly Efficient and Productive
- Complex Problem Solving
- Invoice Processing
- Document Sorting
- Critical Thinking
- Customer Service
- Administrative Procedures
- Fast Learner
- Clear Communication
- Experience working in State Government database systems
- Verbal communication
- Supervisory skills
- Effective communication skills
- Documentation and paperwork
- Microsoft office
- Data entry
- Documentation and reporting
- Record keeping
- Telephone etiquette
- Proficiency in [INET ]
- Knowledgeable in Excel, Outlook, Microsoft Teams, Zoom, Adobe, EASE
Timeline
Program Eligibility Specialist 1
Arkansas Department of Workforce Services
07.2025 - Current
Local Office Administrative Assistant, Program Eligibility Specialists, DCO Program Coordinator, DAABH Program Specialist (Money Follows the Person)
Arkansas Department of Human Services
06.2021 - 06.2025
Hotline Contractor/ Supervisor
Arkansas Department of Health, COVID
10.2020 - 03.2021
Pharmacy Technician
All Care Pharmacy
09.2011 - 04.2016
Dental Assistant Diploma - Applied Science
Concorde Career College
Pharmacy Technician Diploma - Applied Science
Remington College
High School Diploma -
Wynne High School