Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Morgan

Adams,TN

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

I have also been a full-time active member of Orebank Volunteer Fire Department for the past 5 years. Im currently holding Secretary,Lieutenant, and solely responsible for our Orebank Community Center. Im responsible for a lot of roles at OVFD. Not only do i hold those titles previously mentioned im also a firefighter holding multiple state certificates for trainings that i have accomplished. Personable Firefighter with experience offering emergency response and collaborating with teams. Deep knowledge and practice extinguishing fires quickly and rescuing individuals. Smart and poised with background working extremely well in high-pressure situations and dedicated to protecting public.

Currently have been a stay at home mom for 10 years. Due to some life changes im ready to put myself out there again to show my skills. Very dependable, personable, loyal, and dedicated. Asking for a chace to be a productive member of a team.

Overview

10
10
years of professional experience

Work History

House Manager

Free Will Baptist Family Ministries
Greeneville, TN
07.2014 - 12.2015
  • Organized and maintained household inventory records, including supplies and equipment.
  • Developed systems for efficient management of daily operations in the house.
  • Created processes for maintaining security protocols within the house premises.
  • Ensured compliance with local health and safety regulations at the residence.
  • Established standards for cleanliness, hygiene, and orderliness throughout the house.
  • Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Direct Support Staff Member

Steppenstone Youth Treatment Center
Limestone, TN
02.2012 - 07.2014
  • Supervised and monitored the safety of clients during recreational activities.
  • Encouraged client participation in community activities such as shopping trips, volunteering opportunities and recreational activities.
  • Monitored client behavior to ensure compliance with established rules and regulations.
  • Developed positive relationships with clients by providing emotional support and guidance.
  • Organized leisure time activities such as arts and crafts projects, group games, outings.
  • Adhered to all organizational policies and procedures related to HIPAA regulations.
  • Provided transportation for appointments when necessary using company vehicles or public transportation.

Head Cashier Supervisor

Lowes Home Improvment
Greeneville , TN
04.2008 - 02.2012
  • Initiated and managed daily cashier operations, including opening and closing procedures.
  • Monitored cashiers to ensure accuracy of transactions, compliance with procedures, and customer service standards.
  • Resolved customer complaints promptly and professionally.
  • Provided guidance on best practices for handling difficult customers or situations.
  • Identified opportunities for process improvement initiatives that would increase efficiency or reduce costs.
  • Managed daily paperwork related to cash register operations including bank deposits.
  • Collaborated with store management team to develop strategies for increasing customer satisfaction ratings.
  • Processed exchanges and returns by inputting in company database.
  • Greeted customers and responded to requests for information.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Called for backup cashiers during peak times to minimize wait time for customers.

Cashier Team Lead

BP Markets
Greeneville, TN
09.2005 - 03.2008
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.

Education

High School Diploma -

Chuckey Doak High School
Afton, TN
05-2005

Skills

  • Facility Inspections
  • Expense Management
  • Quality service
  • Calendar Management
  • Activities scheduling
  • Crisis Intervention
  • Behavior Modeling
  • Emergency Response

Timeline

House Manager

Free Will Baptist Family Ministries
07.2014 - 12.2015

Direct Support Staff Member

Steppenstone Youth Treatment Center
02.2012 - 07.2014

Head Cashier Supervisor

Lowes Home Improvment
04.2008 - 02.2012

Cashier Team Lead

BP Markets
09.2005 - 03.2008

High School Diploma -

Chuckey Doak High School

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Brandy Morgan