Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Moriarty

Leominster,MA

Summary

Dynamic professional with a goal-oriented mindset and strong relationship-building skills. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in utilizing CRM / DMS software to streamline service processes, ensuring timely follow-ups and improved client engagement. Adaptable learner committed to continuous improvement and the power of positivity. Hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills.

Overview

8
8
years of professional experience

Work History

Training for AI / Affiliate Marketing and Coaching

Freelance
01.2025 - Current
  • Perform daily project tasks, ensuring timely completion of assigned duties.
  • Learned to utilize project management software for tracking progress and deadlines.
  • Collaborate with peers to streamline workflow processes and improve efficiency.
  • Engage in regular training sessions to enhance skills and understanding of operational procedures.
  • Contribute to team meetings by providing input on project developments and challenges.
  • Adapt quickly to new tasks, demonstrating flexibility in a dynamic work environment.

Automotive Service Advisor

Salvadore Chevrolet
08.2024 - 12.2024
  • Assisted customers in understanding service recommendations and vehicle maintenance needs.
  • Coordinated with technicians to ensure timely completion of service requests.
  • Managed appointment scheduling to optimize service department efficiency.
  • Provided follow-up communications to enhance customer satisfaction post-service.
  • Educated clients on warranty coverage and available service options effectively.

Auto Glass Manager /Administrative Office Assistant

Country Glass Co
01.2023 - 08.2024
  • Oversaw daily operations of auto glass installation and repair services.
  • Managed scheduling and workflow for in shop and offsite clients to optimize team efficiency and service delivery.
  • Developed customer service protocols to improve client satisfaction and retention rates.
  • Coordinated with suppliers to ensure timely procurement of materials for seamless operations.
  • Implemented inventory management processes to reduce waste and enhance resource allocation.

Service and Parts Advisor

Colonial CDJR
07.2021 - 12.2022
  • Advised clients and technicians on parts availability and compatibility for various vehicle models.
  • Managed inventory levels using dealership and manufacturer management software to ensure timely parts replenishment.
  • Assisted technicians by sourcing and providing necessary parts for service and repair orders.
  • Streamlined parts ordering process, reducing lead times and enhancing customer satisfaction.
  • Provided exceptional customer service to enhance client satisfaction and loyalty.
  • Collaborated with technicians to accurately diagnose vehicle issues and recommend appropriate services.
  • Assisted in processing work orders, ensuring accuracy in service documentation and billing procedures.
  • Maintained comprehensive knowledge of products, services, and promotions to effectively inform customers.
  • Managed service scheduling and coordinated timely communication between clients and service teams.

BDC Service Representative

Colonial CDJR
05.2021 - 07.2021
  • Managed customer inquiries and provided accurate information regarding service appointments and vehicle maintenance
  • Coordinated with service technicians to streamline workflow and enhance customer service experience
  • Utilized CRM software to track customer interactions, ensuring timely follow-ups and issue resolution
  • Conducted regular quality assurance checks to maintain high standards of customer satisfaction
  • Collaborated with sales teams to identify upselling opportunities during service interactions
  • Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.

Auto Reconditioning Technician

Ron Bouchard's Kia
04.2017 - 03.2021
  • Conducted thorough interior and exterior vehicle detailing to enhance appearance and maintain quality standards.
  • Operated advanced cleaning equipment, including pressure washers and polishers, ensuring effective results.
  • Implemented efficient processes for waxing, buffing, and polishing vehicles, improving overall workflow.
  • Assessed customer needs to provide tailored detailing services that met specific requirements and expectations.
  • Washed cars and trucks daily for auto dealership.

Education

High School Diploma / Shop Certification - Graphic Design / English Language

Minuteman Career And Technical High School
Lexington, MA
06-2009

Skills

  • Cross-functional teamwork
  • Adaptable learner
  • Goal-oriented mindset
  • Relationship-building skills
  • Client engagement
  • Skilled in resolving issues
  • Experienced in software utilization

Timeline

Training for AI / Affiliate Marketing and Coaching

Freelance
01.2025 - Current

Automotive Service Advisor

Salvadore Chevrolet
08.2024 - 12.2024

Auto Glass Manager /Administrative Office Assistant

Country Glass Co
01.2023 - 08.2024

Service and Parts Advisor

Colonial CDJR
07.2021 - 12.2022

BDC Service Representative

Colonial CDJR
05.2021 - 07.2021

Auto Reconditioning Technician

Ron Bouchard's Kia
04.2017 - 03.2021

High School Diploma / Shop Certification - Graphic Design / English Language

Minuteman Career And Technical High School

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