Brandy Morrison
Elizabeth,CO
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements.
Versatile Technical Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 8 years of experience at PaySchools.
Overview
15
15
years of professional experience
Work History
Technical Support Specialist
PaySchools
2022.01 - Current
- Remote
- Basic SQL knowledge - basic troubleshooting
- Handling Software Installs
- Technical support
Support Specialist
PaySchools
2015.07
- Answer Customer Service Phone Calls
- Responded to thousands of customer emails
Collections Department
2017.01 - 2019.01
- Onsite & Remote Hardware imagining and installation
- Onsite & Remote Training
- Onboarding SME - I brought almost all PaySchools Customers networks online
Pet Stylist
PetSmart
2008.01 - 2015.01
- Answer Phone Calls
- Schedule Appointments
- Organized busy schedule go get pets and owners in and out seamlessly with no mishaps
- Pet stylists are held to high standard of customer satisfaction and pet safety
- Must be able to execute breed specific hairstyles, build customer relationships and work through potentially dangerous situations.
Education
Associate of Arts - Art
Arapahoe Community College
Littleton, CO2008
Skills
- Technical support for multiple products and customer types.
- Basic troubleshooting skills for hardware and software.
- Knowledgeable in installation of both software and hardware.
- Proficient in training in house and end users.
- Preserving great customer experience.
- Organized individual
- Positive minded
- Technical Background
- Hardware and Software Configuration
- Helpdesk Operations
- Service Desk Team Management
- Compiling Data
- Social Skills
- IT Ticket Documentation
- Hardware Evaluation
- Collaborative Team Player
Avid Reader
I have an at home library which houses my collection of fantasy and sci-fi books.
I organize and scan them into the Libib site.
Most of my free time I spend either reading or writing.
My passion is books and story telling.
Timeline
Technical Support Specialist
PaySchools
2022.01 - Current
Collections Department
2017.01 - 2019.01
Support Specialist
PaySchools
2015.07
Pet Stylist
PetSmart
2008.01 - 2015.01
Associate of Arts - Art
Arapahoe Community College