Brandy Nixon
OKLAHOMA CITY,OK
Summary
Proven leader with extensive experience at Walmart, adept in work assignment delegation and fostering team productivity. Excels in trend tracking and regulatory compliance, enhancing operational efficiency. Demonstrated ability to mentor for skill enhancement, achieving significant improvements in team performance. Balances strong analytical skills with effective interpersonal communication, driving customer satisfaction and repeat business.
Overview
14
14
years of professional experience
Work History
Seasonal Team Lead
Walmart
03.2023 - 10.2024
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Hardlines Team Lead
Walmart
04.2022 - 03.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted customers with locating merchandise and providing product information.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Online Personal Shopper
Walmart
02.2022 - 04.2022
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
General Manager in Training
Domino's Pizza
11.2021 - 02.2022
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Shift Manager
Domino's Pizza
07.2021 - 11.2021
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
Delivery Driver
Domino's Pizza
03.2021 - 07.2021
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
Server
Buffalo Wild Wings
08.2020 - 03.2021
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Family Support Provider
Pathways Counseling Services
02.2020 - 08.2020
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Transported clients to and from medical appointments with safety and efficiency.
- Researched different issues to help the needs of the families that needed services.
Server
Buffalo Wild Wings
05.2017 - 04.2020
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Server
Louie's Grill and Bar
10.2013 - 05.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Assistant Manager
Family Dollar
07.2010 - 01.2011
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Education
GED -
Hebbronville High School
HebbronvilleAssociate of Arts - Accounting
University of Phoenix
Tempe, AZSkills
- Work assignment delegation
- Production Monitoring
- Trend tracking
- Regulatory Compliance
Timeline
Seasonal Team Lead
Walmart
03.2023 - 10.2024
Hardlines Team Lead
Walmart
04.2022 - 03.2023
Online Personal Shopper
Walmart
02.2022 - 04.2022
General Manager in Training
Domino's Pizza
11.2021 - 02.2022
Shift Manager
Domino's Pizza
07.2021 - 11.2021
Delivery Driver
Domino's Pizza
03.2021 - 07.2021
Server
Buffalo Wild Wings
08.2020 - 03.2021
Family Support Provider
Pathways Counseling Services
02.2020 - 08.2020
Server
Buffalo Wild Wings
05.2017 - 04.2020
Server
Louie's Grill and Bar
10.2013 - 05.2017
Assistant Manager
Family Dollar
07.2010 - 01.2011
GED -
Hebbronville High School
Associate of Arts - Accounting
University of Phoenix
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