Brandy Norton
Kaycee,WY
Summary
Versatile and results-driven professional with extensive experience at Johnson County School District 1wyoming, excelling in route planning and customer service. Demonstrated success in enhancing transportation efficiency and safety, while maintaining a punctual schedule and fostering positive relationships. Skilled in GPS navigation and conflict resolution, consistently achieving high levels of customer satisfaction and operational excellence.
Overview
11
11
years of professional experience
Work History
Custodial Assistant
Johnson County School District 1
01.2023 - Current
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Collected trash and emptied receptacles and recycling containers.
- Assisted in the setup and breakdown of event spaces, contributing to successful events at the facility.
- Helped maintain a welcoming appearance in outdoor spaces by picking up litter, sweeping walkways, and tending to landscaping needs as needed.
- Maintained inventory of cleaning supplies, placing orders when necessary to ensure adequate stock levels for uninterrupted service.
- Collaborated with other custodial staff members to complete large-scale projects in a timely manner.
- Promoted a healthy workplace atmosphere by regularly disinfecting high-touch surfaces during peak flu seasons or outbreaks of illness.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Received recognition from supervisors for consistently meeting or exceeding expectations regarding quality of work and attentiontodetail.
- Assisted with minor maintenance tasks such as changing light bulbs or tightening loose fixtures to maintain overall building functionality.
- Increased efficiency in waste management by separating recyclables and disposing of trash according to facility guidelines.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Performed routine maintenance on custodial equipment, ensuring optimal performance and longevity.
- Reduced cross-contamination risks by adhering to strict sanitization protocols while cleaning restrooms and common areas.
- Provided excellent customer service when interacting with building occupants during working hours or responding to inquiries about facility cleaning practices.
Transportation Driver
Johnson County School District 1
09.2022 - Current
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
- Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
- Coordinated effectively with team members including dispatchers, loaders, unloaders during operations for smooth logistics management.
- Maintained excellent safety record with strict adherence to company policies and regulations.
- Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.
- Utilized strong problem-solving skills to address unexpected issues that arose during transport or delivery processes swiftly.
- Continuously updated knowledge of routes, construction zones, detours, or hazardous conditions for optimal travel planning.
- Improved route efficiency by analyzing GPS data and optimizing delivery schedules.
- Informed management of daily activities by updating logs with mileage and delivery information.
- Checked in with dispatch service and updated with current location.
- Reported any mechanical issues promptly to fleet maintenance personnel for timely repairs, reducing downtime.
- Prioritized passenger comfort while operating buses or shuttles by adhering to speed limits and avoiding sudden stopsstarts.
- Collaborated with dispatchers for optimal route planning, ensuring punctual pickups and deliveries.
- Participated in regular safety meetings to stay informed on industry standards, procedures, and regulations.
- Efficiently loaded and unloaded cargo using appropriate tools and equipment to minimize damage risk.
- Safeguarded transported goods from theft or tampering by implementing security measures such as padlocks or seals.
- Reduced fuel consumption through careful monitoring of driving habits and proactive vehicle maintenance.
- Managed accurate logbooks documenting hours of service, mileage, and cargo details in compliance with federal guidelines.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
Customer Service Representative
Johnson County School District 1
09.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
Special Needs Transportation Specialist
Greenville County School District
08.2014 - 05.2022
- Provided emotional support to enhance well-being and coping skills.
- Worked with individuals with special needs to increase social skills and independence.
- Ensured safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
- Provided assistance to individuals with disabilities by helping with activities of daily living.
- Managed challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
- Provided personal care to maintain hygiene and prevent health problems.
- Maintained clean and safe environment to prevent accidents and promote health.
- Engaged individuals in recreational and leisure activities to promote socialization and improve quality of life.
- Maintained confidentiality and privacy to protect individual's rights and well-being.
- Improved communication skills of special needs students by incorporating visual aids, gestures, and assistive technology.
- Developed strong relationships with families, providing regular updates on progress and addressing any concerns promptly.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
Education
GED - Basics
Cherokee Adult School
Gaffney, SC07.1996
Skills
- Defensive driving
- Fuel efficiency
- Route planning
- Logbook management
- Transportation regulations
- Punctuality
- Freight handling
- Safe driving practices
- Loading and unloading
- Weather conditions awareness
- Passenger assistance
- Vehicle inspection
- GPS navigation
- Vehicle maintenance
- Traffic laws
- Emergency procedures
- Trip planning
- Load securing
- Customer service
- City and non-city driving
- Inclement weather driving
- Valid Driver's license
- DOT compliance
- Attention to detail
- Problem-solving
- Punctual and reliable
- Accident prevention
- Map reading
- Basic vehicle repairs
- Traffic law observation
- Equipment operation
- CDL license
- Route logs
- Flexible schedule
- Route determination
- Safety protocols
- Relationship building
- Route management
- Commercial driving
- Revenue generation
- Friendly and outgoing
- Time management
- GPS and route planning
- Verbal and written communication
- Navigational systems and GPS
- Clean driving record
- Transportation
- Passenger transportation
- Team building
- Safety management
- Conflict resolution
- Appointment scheduling
- Processes and procedures
- Strategic planning
- Schedule management
- Customer rapport
- Equipment monitoring
- Staff development
- Emergency response
Timeline
Custodial Assistant
Johnson County School District 1
01.2023 - Current
Transportation Driver
Johnson County School District 1
09.2022 - Current
Customer Service Representative
Johnson County School District 1
09.2022 - Current
Special Needs Transportation Specialist
Greenville County School District
08.2014 - 05.2022
GED - Basics
Cherokee Adult School
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