Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Nygren

Magnolia,TX

Summary

Results-oriented program manager. Successful at developing strategies to capitalize on market conditions. Customer-focused Medical Front Desk Receptionist with over 10 years of experience in customer care and strong knowledge of front desk and patient operations. Recognized for developing positive relationships with patients and promoting patient satisfaction. Highly productive and performance oriented. Easily taught and fast learning.

Overview

5
5
years of professional experience

Work History

Program Manager

Woodlands Internists
The Woodlands, TX
09.2023 - 04.2024
  • Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Communicated regularly with external partners to ensure alignment of strategies and goals.
  • Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
  • Collaborated with teams across departments to develop effective strategies for executing programs.
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
  • Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
  • Analyzed data collected during the course of the program operations and reported results accordingly.
  • Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
  • Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
  • Organized events such as conferences or seminars aimed at promoting awareness around specific topics relevant to the organization's mission statement.
  • Managed external client and business partner relationships.

Office Coordinator

Howard Diesel
Magnolia, TX
01.2019 - 09.2023
  • Created and maintained filing systems, both paper and electronic.
  • Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
  • Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
  • Greeted visitors and directed them to the appropriate area or person.
  • Provided administrative support for all departments in the organization as necessary.
  • Developed productive working relationships with customers through courteous service via phone or email correspondence.
  • Organized travel arrangements for employees including flights, hotels, car rentals.
  • Processed invoices and coded documents according to company procedure standards.
  • Ensured compliance of company policies among all internal stakeholders.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.

Scheduler and Reception

Sterlingridge Orthopedicts and Sports Medicine
  • Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
  • Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
  • Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
  • Assisted patients with billing inquiries, resolving any issues quickly and efficiently.
  • Maintained a high level of customer service when interacting with patients over the phone or in person.
  • Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
  • Greeted visitors upon arrival at clinic reception area; provided directions and general assistance where needed.
  • Updated physician schedules on a daily basis based on changes made by providers throughout the day.
  • Monitored wait times for appointments in order to reduce delays in patient care delivery.
  • Followed up with patients and confirmed appointments.

Scheduling Coordinator and Reception

Cardiovascular Institute, P.A.
Tomball, TX
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Checked patients in and out for appointments and collected co-payments.

Registrar

Optimum Emergencyn Room
The Woodlands, TX
  • Greeted patients and visitors in a professional manner.
  • Assisted with registering incoming ER patients into the computer system.
  • Verified patient insurance information and collected copays, if necessary.
  • Inputted patient demographics and other relevant data accurately and efficiently.
  • Provided support to clinical staff during peak times of activity.
  • Answered phone calls promptly and directed them to the appropriate person or department as needed.
  • Processed paperwork for discharges, transfers, referrals, authorizations.
  • Kept track of patient wait times in order to ensure timely treatment was provided.

Scheduling Coordinator & Marketing Representative

Studebaker Orthodontics
Spring, TX
  • Developed and implemented a comprehensive marketing strategy to increase brand awareness.
  • Created customer-focused messaging that resonates with target audiences.
  • Designed and produced marketing collateral for product launches and promotions.
  • Analyzed sales data to measure the effectiveness of marketing initiatives.
  • Oversaw budgeting for all marketing activities, ensuring expenditures were within allocated limits.
  • Coordinated events such as trade shows and conferences to promote products or services.
  • Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
  • Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
  • Assisted patients with billing inquiries, resolving any issues quickly and efficiently.
  • Maintained a high level of customer service when interacting with patients over the phone or in person.

Scheduler & Chiropractic Assistant

Baker Family Chiropractic
Spring, TX

Insurance Verification Specialist

Neville Foot and Ankle Specialist
The Woodlands, TX

Education

LoneStar College
The Woodlands, TX

Neurotoxin And Dermal Filler Injector -

Master Injectors Inc.
Dallas, TX

Certified Birth & Postpartum Doula -

Dona International

Certified Paramedical Tattoo Artist -

Ink Boutique
Houston

Skills

  • Customer Service
  • Project Management
  • Partnership Development
  • Program performance analysis
  • Strategic Planning
  • Schedule Management
  • Problem-Solving
  • Electronic Medical Records
  • Customer Relationship Management
  • Insurance Coverage Verification
  • Administrative Support

Timeline

Program Manager

Woodlands Internists
09.2023 - 04.2024

Office Coordinator

Howard Diesel
01.2019 - 09.2023

Scheduler and Reception

Sterlingridge Orthopedicts and Sports Medicine

Scheduling Coordinator and Reception

Cardiovascular Institute, P.A.

Registrar

Optimum Emergencyn Room

Scheduling Coordinator & Marketing Representative

Studebaker Orthodontics

Scheduler & Chiropractic Assistant

Baker Family Chiropractic

Insurance Verification Specialist

Neville Foot and Ankle Specialist

LoneStar College

Neurotoxin And Dermal Filler Injector -

Master Injectors Inc.

Certified Birth & Postpartum Doula -

Dona International

Certified Paramedical Tattoo Artist -

Ink Boutique

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Brandy Nygren