Brandy Olivares
Fort Worth,TX
Summary
Enthusiastic professional with many years of diverse experience monitoring buses transporting both children and adults, many with special needs. Gifted at making bus rides safe, fun, and efficient for riders from various backgrounds. Focused fully on riders, with maturity to employ discipline when needed.
Customer Service Representative maintains high level of professionalism, patience and efficiency to minimize customer dissatisfaction and promote retention.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Certified Trainer
Chipotle
Fort Worth, TX
05.2025 - Current
- Mentored new team members on food safety standards and customer service excellence.
- Conducted regular assessments of training effectiveness to ensure continuous improvement.
- Collaborated with management to align training initiatives with company goals and policies.
- Advised on best practices for team engagement and motivation in a fast-paced environment.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
School Bus Monitor
Lake Worth ISD
Fort Worth, TX
07.2024 - 05.2025
- Conducted pre-trip inspections of the bus to ensure it was safe for transportation.
- Reported any incidents or accidents involving students to the school administration immediately.
- Maintained order and discipline among passengers during trips.
- Provided assistance to disabled students when getting on and off the bus.
- Assisted in loading and unloading of passengers including helping young children with their safety belts.
- Maintained records of student attendance, route times, and other related information.
- Communicated with parents regarding any concerns about their child's behavior on the bus.
Toddler Teacher
Children’s Lighthouse
Fort Worth, TX
06.2023 - 07.2024
- Utilized positive reinforcement strategies such as praise, rewards, and encouragement to motivate students.
- Created an environment that was conducive for learning by implementing classroom rules and providing structure throughout the day.
- Facilitated small group activities designed for developing problem solving skills, cooperative interaction skills.
- Incorporated sign language into daily routines in order to foster communication skills among nonverbal toddlers.
- Maintained accurate records of student attendance, assessment results, developmental milestones achieved.
- Provided individual attention to each toddler through one-on-one instruction during playtime and circle time activities.
- Developed and implemented a variety of age-appropriate activities to stimulate physical, emotional, social, and cognitive development in toddlers.
- Engaged parents in meaningful conversations about their child's growth and development.
- Established positive relationships with families by communicating regularly regarding their child's progress and responding promptly to any questions or concerns they had.
- Monitored toddlers' behavior closely to ensure safety at all times.
Automotive Sales Consultant
Walmart
Fort Worth, TX
05.2020 - 05.2023
- Executed creative marketing campaigns designed to increase showroom traffic.
- Generated leads through cold calling prospective clients.
- Advised customers on extended warranties, insurance policies, and other related services.
- Provided product information, features, and benefits to customers.
- Developed relationships with customers by providing excellent customer service.
- Handled customer complaints in a professional manner.
- Greeted customers and identified their automotive needs.
Bartender
Playa Maya®
Fort Worth, TX
12.2019 - 05.2020
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Developed good working relationships with fellow employees through effective communication.
- Adhered to state regulations regarding serving alcohol responsibly.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Barista
Starbucks
Fort Worth, TX
06.2019 - 12.2019
- Provided customers with product details such as coffee blends and preparation descriptions.
- Listened to customer desires and needs to recommend optimal products.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Educated customers on beverage menu items and provided samples of daily brews.
- Greeted guests with pleasant smile and superior customer service.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Certified Trainer
Chipotle
Fort Worth, TX
06.2017 - 06.2019
- Determined appropriate instructional plans based on personal strengths and training goals.
- Analyzed participant assessment responses and feedback to identify common issues and improve the training program.
- Ensured compliance with safety regulations while conducting onsite training activities.
- Conducted assessments to identify areas of improvement in the organization's training program.
- Analyzed feedback from trainees to ensure the effectiveness of course materials and instruction methods.
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TX06.2025
High School Diploma -
North Side High School
Fort Worth, TX07.2019
Skills
CPR Certified
Special Needs Support
Verbal Communication
Incident Reporting
Child Supervision
Social Perceptiveness
Strong Work Ethic
Adaptability
Self Motivation
Active Listening
Effective Communication
Analytical Thinking
Relationship Building
Professionalism
Time management abilities
Decision-Making
Conflict Resolution
Bilingual in [English] and [Spanish]
Languages
Spanish
Native or Bilingual
Timeline
Certified Trainer
Chipotle
05.2025 - Current
School Bus Monitor
Lake Worth ISD
07.2024 - 05.2025
Toddler Teacher
Children’s Lighthouse
06.2023 - 07.2024
Automotive Sales Consultant
Walmart
05.2020 - 05.2023
Bartender
Playa Maya®
12.2019 - 05.2020
Barista
Starbucks
06.2019 - 12.2019
Certified Trainer
Chipotle
06.2017 - 06.2019
High School Diploma -
North Side High School
Associate of Arts -
Tarrant County College District