Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Oman

Lacey,WA

Summary

Adept at fostering client relationships and enhancing safety protocols, I significantly improved client retention and satisfaction at Catholic Community Services. My expertise in documentation and problem-solving, coupled with a knack for exceeding performance objectives, positions me as a valuable asset. My proactive approach led to notable efficiency gains and a safer, more engaging client experience. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.

Overview

6
6
years of professional experience

Work History

Program Generalist

Catholic Community Services
03.2023 - Current
  • Developed strong customer relationships through attentive listening and prompt resolution of concerns.
  • Kept work areas clean and neat to promote efficient operations.
  • Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
  • Delivered high-quality work consistently, exceeding performance objectives regularly.
  • Trained new team members effectively, increasing overall team efficiency.
  • Evaluated process inefficiencies and recommended improvements to management for increased effectiveness.
  • Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Night Time Shelter Lead

Olympia Union Gospel Mission
01.2019 - 02.2023
  • Ensured a safe and secure environment for staff and customers by conducting regular security checks and monitoring surveillance systems.
  • Maintained high standards of cleanliness throughout the facility, consistently passing health inspections without any violations.
  • Reduced customer complaints with proactive issue resolution and exceptional customer service during night shifts.
  • Achieved high levels of customer satisfaction through effective communication, addressing concerns promptly, and providing an exceptional late-night experience.
  • Resolved conflicts among staff members swiftly and diplomatically, fostering a positive work environment during night shifts.
  • Developed strong relationships with local law enforcement agencies to address potential security concerns proactively at nighttime hours.

Education

Certificate - Recovery Coach/CPC

Peer Olympia
Olympia, WA
08.2024

GED -

Bates Technical College
Tacoma, WA
06.1993

Skills

  • Documentation skills
  • Schedule Coordination
  • Integrity and Honesty
  • Problem-Solving
  • Goal Setting
  • Attention to Detail
  • Client Relationships
  • Client Requirements Assessment
  • Client Engagement
  • Safety Regulations
  • Documentation requirements
  • Team Player

Timeline

Program Generalist

Catholic Community Services
03.2023 - Current

Night Time Shelter Lead

Olympia Union Gospel Mission
01.2019 - 02.2023

Certificate - Recovery Coach/CPC

Peer Olympia

GED -

Bates Technical College

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Brandy Oman