Brandy ONeal
Talladega,AL
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Conifer Healthcare Solutions
08.2023 - Current
- Facilitated patient check-in and registration processes, ensuring accuracy in patient information management.
- Coordinated insurance verification and authorization processes, improving workflow efficiency for patient admissions.
- Utilized electronic health record systems to maintain up-to-date patient records and streamline data entry tasks.
- Mentored new staff on operational procedures, enhancing team performance and service delivery standards.
- Led training sessions to familiarize staff with updated policies and software tools, driving compliance and operational excellence.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Administrative Assistant
Road and Rail
08.2020 - 06.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Coordinated appointments, meetings and conferences.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared and prioritized calendars and correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Directed customer communication to appropriate department personnel.
- Composed correspondence, reports and meeting notes.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Composed, edited and typed complex memos and reports with job-related software.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Shuttle Driver
Road & Rail Services
11.2014 - 07.2018
- Drive shuttle van for employees to and from main building to yard
- Drive new automobiles to assigned bay
- Inventory of new automobiles entering yard
- Instructor for new hire training program
- Inventory of all automobiles on yard
- Safety training for all employees in department.
Oil Company
10.2012 - 11.2014
- Directing recruitment/training/staff development to maximize productivity and revenue
- Creating positive work environment for employees with feedback and positive reinforcements
- Created strong business relationships with customers and vendors for continued sales.
Education
High School -
Talladega High School
Talladega, AL01.1999
Skills
- 7 years of management
- Strong verbal communication
- Taking inventory
- Client/vendor relations
- Scheduling and payroll
- Budgeting and finance
- Project management
- Meeting Planning
- CRM and Office Management Software
- Excel Spreadsheets
- Timeline Planning and Management
- Sensitive Material Handling
- [Industry] Regulations
- Business Writing
- Executive Presentation Development
- Document Retrieval
- Inventory Systems
- Memo Preparation
- PC Proficient
- Recordkeeping and Bookkeeping
- 10-Key Proficiency
- Transporting Files
- Data Entry Documentation
- Document and File Management
- Computers and Technology
- Judgment and Decision Making
- Professional and Courteous
- Supply Inventory Control
- Office Equipment Operation
- Multi-Line Telephone Systems
- Multitasking and Time Management
- Confidentiality and Data Protection
- Ease with Computers and Technology
- Task Prioritization
- Appointment Coordination
- Strong Organizational Skills
- Meticulous Attention to Detail
- Verbal and Written Communication
- Resource Coordination and Allocation
Timeline
Patient Access Representative
Conifer Healthcare Solutions
08.2023 - Current
Administrative Assistant
Road and Rail
08.2020 - 06.2023
Shuttle Driver
Road & Rail Services
11.2014 - 07.2018
Oil Company
10.2012 - 11.2014
High School -
Talladega High School
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