Brandy Owens
Roanoke,VA
Summary
Seasoned Manager in administrative and clinical operations. Effective leader and problem solver dedicated to streamlining operations while maintaining calmness and efficiency within the practice. Well-known for creating positive workplace culture and high-performance team with outstanding customer service and patient care.
Overview
18
18
years of professional experience
Work History
Office Manager
Balance Wellspace Integrative Medicine
08.2022 - 03.2024
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Delivered performance reviews, recommending additional training or advancements.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Maintained computer and physical filing systems.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
Office Manager
River Ridge Dermatology
03.2019 - 08.2022
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Delivered performance reviews, recommending additional training or advancements.
- Established team priorities, maintained schedules and monitored performance.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
Certified Dermatology Technician
River Ridge Dermatology
03.2012 - 08.2022
- Cleaned and sterilized instruments, equipment and surfaces.
- Cared for patients by providing personal assistance and ambulation.
- Served as a valued member of the interdisciplinary team, collaborating closely with physicians, nurses, and other healthcare professionals for optimal patient care.
- Conducted patch testing for allergens helping pinpoint contact dermatitis causes allowing targeted avoidance strategies implementation.
- Instructed patients in at-home care and continued treatments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained up-to-date patient records, including photographs and treatment notes facilitating continuity of care and accurate monitoring of progress.
- Maintained accurate patient charts and medical records.
- Streamlined office operations by implementing efficient record-keeping systems, reducing administrative errors.
- Performed medical records management, including filing, organizing and scanning documents.
- Managed inventory of skincare products and medical supplies, ensuring adequate stock levels at all times while minimizing waste.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with laser treatments and chemical peels under physician supervision improving overall appearance of the patient''s skin.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
Vet Technician and Administrative Assistant
Valley Animal Hospital
01.2006 - 10.2012
- Administered medications to animals in treatment and documented changes in condition.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Enhanced clinic efficiency by maintaining organized records and ensuring accurate patient information.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Educated pet owners on preventative care measures to promote optimal animal health longterm.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
Education
High School Diploma -
Northside High School
Roanoke, VA 05.2006
Skills
- Effectively Manages Operations
- Result driven
- Problem solving skills
- Time Management
- Patient Care
- Excellent customer service skills
Timeline
Office Manager
Balance Wellspace Integrative Medicine
08.2022 - 03.2024
Office Manager
River Ridge Dermatology
03.2019 - 08.2022
Certified Dermatology Technician
River Ridge Dermatology
03.2012 - 08.2022
Vet Technician and Administrative Assistant
Valley Animal Hospital
01.2006 - 10.2012
High School Diploma -
Northside High School
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