Brandy Owens
Roanoke,VA
Summary
Dynamic medical professional with extensive experience, excelling in team supervision and conflict resolution. Proven track record in enhancing operational efficiency and client satisfaction through effective inventory control and critical thinking. Adept at managing fast-paced environments while ensuring compliance with HIPAA regulations and medical terminology standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
UL Veterinary Technician
Valley Animal Hospital
Roanoke , VA
05.2002 - 03.2009
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Administered medications to animals in treatment and documented changes in condition.
- Restrained animals to protect veterinarians from potential harm.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Prepared, sterilized and maintained medical instruments and equipment.
- Collected and prepared specimens for laboratory testing.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Assisted veterinarians with radiographs and ultrasounds.
- Performed fecal examinations, urinalysis and bloodwork.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Trained and mentored other LVT staff.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Scribe/Medical Assistant
River Ridge Dermatology
03.2009 - 04.2015
- Documented complete accurate information about examinations, treatment plans, lab results, and other details directly into charts.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Accompanied physicians through day in fast-paced, stressful environments.
- Selected appropriate ICD-10 and CPT codes for records.
- Assisted with procedures and surgeries- biopsies, skin cancer removal surgery, MOHS surgery
- Assisted with Cosmetic procedures - botox, fillers, lasers, PRP injections, and various other cosmetic procedures
Office Manager
River Ridge Dermatology
04.2015 - 08.2021
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Trained team members on new services and products to support promotional efforts.
- Started up a new office and had it running efficiently in less than 3 months. Then opened up another office in a different city and had that running efficiently in 4 months
- Provided performance reviews
- Resolved issues through active listening and open-ended questioning, resulting in defusing the situation and a healthy solution.
Office Manager
Balance Wellspace Integrative Medicine
08.2021 - 03.2023
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Clinic Lead
Endocrinology Associates
03.2023 - Current
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Education
Bachelor of Science -
Virginia Western Community College
Roanoke, VASkills
- Microsoft Word/ Excel
- Decision-making
- Critical thinking
- Time management
- Conflict resolution
- Team supervision
- Medical terminology
- HIPAA regulations
- Attention to detail
- Inventory control
- Inventory maintenance
- Physician group management
Certification
Certified Dermatology Technician
HIPPA/OSHA certified
BLS certification
Timeline
Clinic Lead
Endocrinology Associates
03.2023 - Current
Office Manager
Balance Wellspace Integrative Medicine
08.2021 - 03.2023
Office Manager
River Ridge Dermatology
04.2015 - 08.2021
Scribe/Medical Assistant
River Ridge Dermatology
03.2009 - 04.2015
UL Veterinary Technician
Valley Animal Hospital
05.2002 - 03.2009
Bachelor of Science -
Virginia Western Community College