Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Palomar

Chicago

Summary

Dynamic Account Executive with a proven track record at Crash Champions, excelling in budget planning and ERP systems. Enhanced cash flow through effective receivables management and fostered strong client relationships. Recognized for training initiatives that improved team efficiency and audit support, demonstrating both leadership and analytical skills.

Overview

10
10
years of professional experience

Work History

Account Executive - Payables and Receivables

Crash Champions
04.2023 - Current
  • Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
  • Streamlined payables and receivables processes by implementing efficient systems and software tools.
  • Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
  • Trained new employees on company-specific accounting software and procedures, increasing efficiency within the department.
  • Collaborated with sales team to ensure accurate invoicing and timely collections, resulting in improved cash flow.
  • Maintained records by imaging invoices, debits, and credits.
  • Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
  • Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
  • Supported departmental goals by undertaking additional responsibilities as needed, contributing to overall team success.
  • Facilitated smooth month-end closing procedures by completing all required tasks accurately and ahead of schedule.

Customer Service Representative

Crash Champions
12.2022 - 04.2023
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

General Manager/Restaurant Food Server

The Cafeteria
04.2019 - 12.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Accountant / Customer Service Rep.

Chicago Autohaus
03.2015 - 12.2022
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.

Education

No Degree -

Amundsen High School
5110 N. Damen Ave. Chicago, IL 60625

GED -

Wilbur Wright College
4300 N. Narragansett Ave. Chicago, IL 60634

Skills

  • Budget planning
  • Microsoft Excel expertise
  • ERP system proficiency
  • Audit support
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Relationship building
  • Microsoft Excel
  • Payment processing

Timeline

Account Executive - Payables and Receivables

Crash Champions
04.2023 - Current

Customer Service Representative

Crash Champions
12.2022 - 04.2023

General Manager/Restaurant Food Server

The Cafeteria
04.2019 - 12.2022

Accountant / Customer Service Rep.

Chicago Autohaus
03.2015 - 12.2022

No Degree -

Amundsen High School

GED -

Wilbur Wright College

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Brandy Palomar