Brandy Parquette

Dedicated and compassionate Patient Care Technician with 6 years of experience in providing high-quality care to patients in hospital and clinical settings. Proficient in assisting with daily living activities, monitoring vital signs, and supporting medical staff with patient care tasks. Adept at maintaining patient comfort and ensuring compliance with healthcare protocols. Seeking to bring strong interpersonal skills and technical expertise to a dynamic healthcare team.

• Provided excellent service to patients through personable communication.
• Identified and addressed individual mental health challenges to support patients.
• Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
• Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain safe milieu.
• Verified patient health history and contact information for chart accuracy.

• Scheduled appointments for patients via phone and in person.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Performed preliminary physical tests to accurately record results in patient history summary.
• Maintained treatment standards and protocols by meeting scheduling, patient satisfaction and production standards.
• Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.

• Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
• Administered required COVID-19 rapid tests and sample collection using proper swabbing technique.
• Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
• Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
• Followed laboratory guidelines for handling biological specimens.
• Prepared, processed and analyzed lab samples.

• Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities.
• Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
• Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature.
• Performed light housekeeping, including cleaning patient rooms and changing sheets on beds.
• Worked with patients to assure that they participated in exercises and therapeutic activities.
• Identified and addressed individual mental health challenges to support patients.
• Documented patient interactions in compliance with HIPAA requirements.
• Documented observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
• Provided excellent service to patients through personable communication.
• Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
• Verified patient health history and contact information for chart accuracy.
• Verified appropriate clinical information is communicated when patients are referred to specialists.
• Scheduled and coordinated patient follow-up appointments.
• Handled inbound and outbound calls to verify patient appointments.
• Effectively managed daily charting for each patient.
• Handled vital sign monitoring, medication administration and patient behavior assessments.

• Adhered to all cash handling policies and procedures.
• Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
• Processed cash register transactions by inputting product costs and giving back change.
• Recognized for providing efficient service with high degree of accuracy.
• Bagged and packaged customer orders and purchases.
• Greeted all customers and provided prompt and friendly service.

• Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
• Labeled and numbered specimens for accurate recordkeeping and blind testing.
• Captured client and specimen data electronically to build and update files.
• Processed specimens and prepared each for shipment to testing laboratories.
• Prepared, processed and analyzed lab samples.

• Tracked and submitted employee timesheets to account department for payroll processing.
• Sanitized work area and sterilized equipment and instruments to comply with protocols.
• Documented data in designated system to present to client up request.
• Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
• Screened employees and visitors using specific protocol and non-contact infrared thermometers.
• Scheduled and accompanied clients to medical appointment.

• Sanitized workstations and instruments to avoid cross-contamination.
• Prepared laboratory equipment and instrumentation required for tests, research, process or quality control.
• Recorded and reported test results accurately according to established procedures.
• Organized lab test solutions, compounds and reagents.
• Handled administrative tasks for laboratory staff and overall operations.
• Produced and submitted laboratory documents and reports per compliance requirements.
• Demonstrated testing procedures and equipment to new laboratory personnel.
• Participated in team collaboration initiatives to plan for company's future growth.
• Enhanced senior staff productivity by managing various support-related tasks.