Brandy Parrish
Lancaster,CA
Summary
Dynamic operations leader with a strong background in managing bakery functions and optimizing team performance. Skilled in implementing customer service initiatives and compliance protocols, driving guest satisfaction and operational success.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
General Manager of Operations
AMF
Bakersfield, California
11.2019 - 06.2022
General Manager of Operations
TacoBell
09.2015 - 05.2019
General Manager
Cocos Bakery
Bakersfield, CA
08.2012 - 09.2015
- Managed daily operations and staff scheduling to ensure smooth bakery functions.
- Oversaw inventory management and supply chain processes for ingredient procurement.
- Developed training programs to enhance employee skills and service quality.
- Implemented customer service strategies to improve guest satisfaction and engagement.
- Coordinated marketing efforts to promote seasonal products and specials effectively.
- Monitored financial performance and managed budgets for operational efficiency.
- Ensured compliance with health regulations and safety standards in the bakery environment.
- Fostered a collaborative team culture through regular communication and feedback sessions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Shift Manager
Rustys Pizza
Bakersfield, California
11.2010 - 08.2012
- Supervised daily operations to ensure smooth service during peak hours.
- Trained new staff on food preparation and customer service standards.
- Managed inventory levels, restocking supplies as needed for efficiency.
- Coordinated staff schedules to optimize workforce during busy shifts.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Conducted regular inspections of kitchen equipment for proper functioning.
- Facilitated team meetings to discuss service improvements and operational challenges.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Helped employees accomplish tasks during peak periods.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Taught staff upselling techniques to meet revenue targets.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reinforced rules to promote superior employee performance.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Education
Associate of Applied Science -
Bakersfield College
Bakersfield, CA 11.2019 - 11.2021
Auto Mechanic - Mechanics
Automotive Service Excellence
Bakersfield, CASkills
- Inventory management
- Supply chain logistics
- Budgeting and forecasting
- Customer service strategies
- Staff training and development
- Operational compliance
- Project management
- Conflict resolution
- Team collaboration
- Performance analysis
- Effective communication
- Problem solving
- Time management
- Leadership skills
- Logistics management
- Business analysis
- Operations management
- Staff development
- Business planning
- Staff retention
- Delegation
- Process improvement
- Workflow optimization
- Operations monitoring
- Budgeting and cost control
- Decision-making
- Financial forecasting
- Expense reports
- Customer service
- Quality assurance and control
- Supply chain distribution
- Management
- Maintaining compliance
- Health and safety compliance
- Business administration
- HR planning
- High-pressure environments
- Performance evaluations
Accomplishments
- Golden Bell
Top 3% of metrics across all corporate locations - ASE California State certified automotive repair person
Timeline
General Manager of Operations
AMF
11.2019 - 06.2022
Associate of Applied Science -
Bakersfield College
11.2019 - 11.2021
General Manager of Operations
TacoBell
09.2015 - 05.2019
General Manager
Cocos Bakery
08.2012 - 09.2015
Shift Manager
Rustys Pizza
11.2010 - 08.2012
Auto Mechanic - Mechanics
Automotive Service Excellence