Brandy Pechacek
Waco
Summary
Accomplished health care clinic leader with over 25 years of experience in managing operations across multiple clinics. Proven track record in enhancing patient care metrics, effectively navigating challenges, and fostering team collaboration. Committed to driving clinic success and supporting organizational goals.
Overview
36
36
years of professional experience
Work History
Paraprofessional
Robinson ISD-Intermediate School
Robinson
01.2025 - 01.2026
- Engaged daily with 16 students of 4th, 5th and 6th grade levels with learning disabilities who were at various levels of learning spectrum.
- These levels included verbal and nonverbal students, students who needed feeding help, students who needed toiletry assistance and students who needed 100% supervision.
- Managed each student’s IEP (Individual Education Plan) folders and worked one-on-one to complete their goals.
- Worked alongside 1 teacher and 2 paraprofessionals in the RISD Intermediate Functional Academics classroom.
- Independently maintained a workstation included in the daily classroom rotation.
- My station consisted of students being taught math and language arts/reading, at their grade levels.
- Successfully completed two field trips as a class.
Supervisor, Baylor Scott & White China Spring Clinic
Baylor Scott & White Enterprises
Waco
01.2024 - 04.2025
- Worked with Clinic Manager and worked independently in overseeing daily clinic operations for Baylor Scott and White China Spring clinic, focusing on front desk operations with a staff of three front office personnel, five nurses, one x-ray and one lab technician, to support two family care medical doctors and one Nurse Practitioner.
- As a primary care clinic, we treat a wide variety of acute and chronic conditions for all age groups, from three years old and older, focusing on managing wellness measures.
- Daily opening, closing, reconciling collections.
- Scheduling patient appointments, collecting monies due, explaining account balances and insurance benefits, answering phones, returning patient phone calls, etc.
- Ordering supplies, coding and submitting clinic bills to Accounts Payable for payment, setting Providers schedules, setting staff schedules, and working closely with all staff.
- ICD-10 & CPT coding the Providers patient visits for insurance claim submissions.
- Coding Home Health recertifications.
Manager, Baylor Scott & White Bellmead Clinic and China Spring Clinic
Baylor Scott & White Enterprises
Bellmead
01.2019 - 01.2024
- Managed two Primary Care clinics and one walk-in clinic, including multiple Providers; about 30 staff in all when fully staffed.
- Facilitated monthly manager meetings with administration team to identify and implement process improvements.
- Managed daily opening, closing, reconciling collections.
- Ordering supplies, coding, and sending clinic bills to Accounts Payable for payment, setting Providers schedules, setting staff schedules, and working closely with all staff.
- Performed ICD-10 and CPT coding for patient visits to ensure accurate insurance claim submissions.
- Performed coding for Home Health recertifications, ensuring compliance with insurance requirements.
- Mediated staff and patient conflicts, fostering a harmonious clinic environment.
- As Manager, I was held to a variety of goal centered clinic measures, including MPQ (VBC), HCC, Press Ganey and multiple financial metrics.
- During 2020, I created, set up, and supported a COVID drive-thru clinic for required pre-surgical testing for Baylor Scott & White patients at the Bellmead location.
Manager, Baylor Scott & White Bellmead Clinic
Baylor Scott & White Enterprises
Bellmead
01.2017 - 01.2019
- Same Manager duties as listed above for Bellmead location only; with a staff of 22+.
- Formerly Hillcrest Family Health Center
Supervisor, Baylor Scott & White Bellmead Clinic
Baylor Scott & White Enterprises
Bellmead
01.2015 - 01.2017
- Oversaw a team of 16-18 staff members to ensure smooth operations.
- Managed daily operations of clinic.
- Coordinated with interim managers to oversee daily clinic operations.
- Resolved conflicts among staff and patients to maintain a positive clinic environment.
- Maintained high Press Ganey scores, high collections, front office huddle boards.
- Consistently recognized as the clinic with the lowest claim errors.
- Supported EMR upgrade to EPIC electronic medical record.
- Averaged month-to-month patient claims processing of 30 days or less.
- Provided direct patient care at Hillcrest Family Health Center, supporting overall clinic operations.
Office Coordinator, Baylor Scott & White Bellmead Clinic
Baylor Scott & White Enterprises
Bellmead
01.1998 - 01.2015
- Worked closely with manager on daily operations of the clinic, overseeing 20-24 staff.
- Responsible for setting Providers’ schedules as well as staff working schedules and time clock edits.
- Created and implemented a process of collecting patient old and new account balances, averaging $80,000+ annually in collections.
- Received the Hillcrest Hero award for ‘unfailing positive attitude toward your work & flow associates’, 1999.
- Assisted with clinic remodel, while maintaining full business operations, (2011-2012).
- Became active supervisor of the front office float pool for seven clinics.
- Stepped in during manager’s vacancy, overseeing clinic, ordering supplies, accounts payable, and reconciling daily and month-end operations.
PSS (Patient Service Specialist), Baylor Scott & White Bellmead Clinic
Baylor Scott & White Enterprises
Bellmead
01.1997 - 01.1998
- Front desk customer service, answered phones, assisted patients, Providers and co-workers, scheduled patients, verified insurances, registered patients, and reconciled cash drawers.
- Promoted ahead of peers to Office Coordinator.
- Formerly Hillcrest Family Health Center
Manager, Caterer
Gourmet Gallery
Waco
01.1990 - 01.1997
- Managed a high traffic gourmet specialty food store, coffee bar, deli, and catering business.
- Oversaw daily store operations, managing phone inquiries, scheduling catering events, and serving at catered events to ensure seamless customer experiences.
- Prepared and served daily lunches to the public in a timely manner.
- Ordered supplies and coordinated hiring and scheduling of staff to maintain efficient operations.
Education
Certificate of Attendance - Roles & Responsibilities, Math, Reading
Paraprofessional Academy
08-2025
McLennan Community College
01-1991
High School Diploma -
Midway High School
01-1991
Skills
- Teaching basic Math/Reading
- Supervision of students with learning disabilities
- Student support
- Mastered taking direction from teacher on lessons and running classroom
- Communication
- Leadership
- Organization
- Attention to detail
- Microsoft Teams
- Outlook email
- Microsoft Office
- HIPAA & Privacy Act
- Cisco Phones
- Release of Information handling
- EPIC EMR
- Press Ganey survey reporting
- ICD 10 coding
- Recruitment
- Employee counseling
- Termination procedures
- CPT coding
- Cash management
- Daily reconciliation
- Code linkage
- Accounts Payable requests
- Physician/Mid-Level billing charges
- Reconciling accounts payable vs month-end reports
- Home Health billing
- Establishing work schedules for 25 staff
- Billing corrections
- Establishing work schedules for multiple Physicians/Mid-Levels
- OnBase/RightFax
- Supply procurement
- API employee time tracking system
- Fax machine
- Other office equipment
- VBC-Value Based Care Metrics
- Critical thinking & problem-solving skills
- HCC-Hierarchical Condition Categories
- Time management
- Assigning & meeting deadlines
Awards Recognitions Volunteer Work
- Hillcrest Hero Award, 1999
- Baylor Scott & White 25 years of service, 2022
- Meals on Wheels, Volunteer, twice a year, 2015-2024
Certifications Education
- Autism 101 for Para’s, 01/22/26
- Texas STAAR ALT training, 01/06/26
- Vertical planning time FA teachers, 01/06/26
- Session 2 of Paraprofessional Academy: The 3 P’s of Behavior, 10/01/25
- Educational Aide II Texas, 09/10/25
- Certificate of Attendance: Paraprofessional Academy-Roles & Responsibilities, Math, Reading, 08/26/25
- LEAN training (sponsored by Baylor Scott & White)
- Essentials of Leadership (Development Dimensions International)
- Caring Leader Academy workshops (sponsored by Baylor Scott & White)
- Hardwiring for Service Excellence Workshop (sponsored by Baylor Scott & White)
- Service Excellence Advisor training (sponsored by Hillcrest)
- ‘How to Supervise People’, Fred Pryor Seminars (sponsored by Hillcrest)
- McLennan Community College, 1989-1991
- Midway High School, 1991 graduate
Timeline
Paraprofessional
Robinson ISD-Intermediate School
01.2025 - 01.2026
Supervisor, Baylor Scott & White China Spring Clinic
Baylor Scott & White Enterprises
01.2024 - 04.2025
Manager, Baylor Scott & White Bellmead Clinic and China Spring Clinic
Baylor Scott & White Enterprises
01.2019 - 01.2024
Manager, Baylor Scott & White Bellmead Clinic
Baylor Scott & White Enterprises
01.2017 - 01.2019
Supervisor, Baylor Scott & White Bellmead Clinic
Baylor Scott & White Enterprises
01.2015 - 01.2017
Office Coordinator, Baylor Scott & White Bellmead Clinic
Baylor Scott & White Enterprises
01.1998 - 01.2015
PSS (Patient Service Specialist), Baylor Scott & White Bellmead Clinic
Baylor Scott & White Enterprises
01.1997 - 01.1998
Manager, Caterer
Gourmet Gallery
01.1990 - 01.1997
Certificate of Attendance - Roles & Responsibilities, Math, Reading
Paraprofessional Academy
McLennan Community College
High School Diploma -
Midway High School