Brandy Phillips
Moro,Illinois
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Excellence to provide every customer with exceptional experiences and promote brand loyalty.
- Motivational leader skilled at building relationships with customers, employees and senior management.
- Hardworking job seeker with strong organizational skills eager to secure entry-level position. Ready to help achieve company goals.
Overview
24
24
years of professional experience
Work History
Assistance Store Manager
Missouri Payday
01.2003 - 05.2006
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Organized, sorted, and checked input data against original documents.
- Managed and organized documents for data entry tasks.
- Followed data entry protocols, rules and regulations.
- Completed data entry tasks with accuracy and efficiency.
- Used computer software to store and retrieve data.
Loan Clerk
1st Mid American Credit Union
05.2024 - 10.2024
- Maintained correspondence and completed forms related to loans and closings.
- Reduced errors in loan files by thoroughly checking all documents for accuracy and completeness.
- Conducted quality assurance reviews on completed applications before submission to ensure accurate information was presented.
- Enhanced customer satisfaction by providing timely updates on loan status and addressing inquiries promptly.
- Processed payments, answered phones,filed paper work
- Utilized strong communication skills to liaise with various departments, enhancing overall efficiency and operational effectiveness.
- Ensured compliance with federal, state, and company regulations by staying current on industry trends and best practices.
- Streamlined operations by maintaining an organized system for managing loan applications and supporting documents.
- Maintained confidentiality of sensitive client information while adhering to strict privacy policies and procedures in place at the company.
- Assisted in the preparation of monthly management reports by compiling loan statistics and performance data for review.
- Entered customer and loan information into Type database.
- Set up, stored and updated customer files, department records and regulatory paperwork.
Loan Office Manager
Payday Today
02.2001 - 01.2003
- Identified and communicated customer needs
- Opened and closed location and monitored operations strategies and maximize business success.
- Managed office operations while scheduling appointments for loan processing
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled finances to lower costs and keep business operating within budget.
- Processed cash and check payments
- Suggestions of loans the company offered
- Answered phones
- Talked with customers to help them understand how our company loans worked
- Organized, sorted, and checked input data against original documents.
- Managed and organized documents for data entry tasks.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Developed and maintained databases to store customer information.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
Customer Service Representative
World Finance
10.2000 - 01.2001
- Met customer call guidelines for service levels, handle time and productivity.
- Handled customer inquiries and suggestions courteously and professionally.
- Cross-trained and backed up other customer service managers.
- Processed payments
- Filed Customers files properly
- Answered multi line phone call with a professional greeting
- Called current customers and reminded them of their upcoming payments
- Mailed out late payment letters
- Upon taking a application, made phone calls to verify information.
- Collated and organized data entry documents into filing systems for easy access.
- Organized, sorted, and checked input data against original documents.
- Corrected data entry errors to prevent duplication or data degradation.
- Followed data entry protocols, rules and regulations.
- Checked for accuracy by verifying data and records.
- Completed data entry tasks with accuracy and efficiency.
Education
High School Diploma - General Literature
Civic Memorial High School
Bethalto, IL05.2000
Skills
- Customer Relations
- Customer Experience
- Finance and Accounting Oversight
- Manage Operations
- Customer Service Management
- Transaction Processing
- Cash Auditing
- Verbal and Written Communication
- Customer Service
- Desktops, Laptops and Mobile Devices
- Answering Customer Questions
- Billing
- Customer Inquiry Response
- Store Opening and Closing
Timeline
Loan Clerk
1st Mid American Credit Union
05.2024 - 10.2024
Assistance Store Manager
Missouri Payday
01.2003 - 05.2006
Loan Office Manager
Payday Today
02.2001 - 01.2003
Customer Service Representative
World Finance
10.2000 - 01.2001
High School Diploma - General Literature
Civic Memorial High School
Similar Profiles
Victor OziomaVictor Ozioma
Customer Support Associate at PAYDAYCustomer Support Associate at PAYDAY
MELISSA DE LEONMELISSA DE LEON
Sales Representative at Texas Car Title And Payday Loan ServicesSales Representative at Texas Car Title And Payday Loan Services
Brayden A Rodriguez-WallsBrayden A Rodriguez-Walls
Customer Service Representative at Nevada Title And Payday LoansCustomer Service Representative at Nevada Title And Payday Loans