Brandy Pope
Valrico,FL
Summary
Experienced individual with extensive knowledge of data analysis, project management and strategic planning. Proven track record of a strong ability to interpret complex data, provide valuable insights, and collaborate effectively with cross-functional teams. Extensive background in customer service and administrative capacities. Highly adept in analyzing situations and providing solutions. I am currently seeking to transition into a Healthcare Role in Nursing.
Professional office administrative professional prepared to excel in organizational efficiency and client service. Skilled in managing office operations, handling communications, and coordinating schedules. Strong focus on team collaboration and delivering results, adaptable to changing needs. Reliable in supporting colleagues and maintaining positive work environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Behavioral Health Office Representative
Baycare
08.2024 - 12.2024
- Scheduled patient appointments, ensuring timely responses per departmental guidelines.
- Collected accurate patient registration data, maintaining departmental standards.
- Monitored and managed appointment cancellations and requests for improved patient flow.
- Provided compassionate support to patients and families, ensuring a welcoming environment. Collaborated with healthcare professionals to facilitate smooth patient transitions and care coordination.
Sr. Business Analyst
Tampa Electric Company
12.2019 - 06.2024
- Prepare annual budget and monthly reforecasts, including O&M and Capital expenditures
- Track and manage costs, providing analysis to corporate departments and senior management
- Reconcile and approve contractor invoices, ensuring accuracy and adherence to budget
- Provide monthly variance explanations and assist in Public Service Commission reporting
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Generated ad-hoc reports to evaluate specific business requirements.
Line Clearance Coordinator/Planner
Tampa Electric Company
04.2014 - 12.2019
- Analyzed, coordinated, and scheduled external Line Clearance crews for vegetation work
- Interpreted information from trouble tickets and customer requests related to tree trimming
- Prepared annual budgets and monthly reforecasts, along with cost tracking and management
- Reconciled contractor invoices and corporate purchasing card purchases
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Line Clearance Business Analyst
Tampa Electric Company
11.2007 - 04.2014
- Managed budgeting and cost analysis efforts for Line Clearance operations
- Provided monthly variance explanations and reconciled contractor invoices
- Supported corporate departments with cost-related insights and recommendations
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Sr. Administrative Specialist
Tampa Electric Company
09.2001 - 06.2007
- Provided administrative support to Line Clearance Manager and team members
- Managed customer tree trimming requests and addressed complaints
- Assisted with administrative and technical duties as assigned
- Prepared flawless emails and technical memorandums upon direction of immediate supervisor.
- Acted as backup for other administrative assistants by providing task support and adapting to individual needs.
- Acquired proper equipment, refreshments and supplies for meetings and supported needs of attendees.
- Drafted documents in company-directed formats and fonts, maintaining exceptional style consistency.
Education
Associate - Business Administration
Hillsborough Community College
Tampa, FL07.2008
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, Access, and Visio
- Experience with Revenue Cycle
- Teamwork and Strong analytical and problem-solving abilities
- Interpersonal and communication skills
- Excellent communication and interpersonal skills
- Detail-oriented with a focus on accuracy and efficiency
- Strong organization
- Positive attitude
- Experience with SAP and Work Pro work management system
Certification
- Healthcare Support Specialist Certification
Timeline
Behavioral Health Office Representative
Baycare
08.2024 - 12.2024
Sr. Business Analyst
Tampa Electric Company
12.2019 - 06.2024
Line Clearance Coordinator/Planner
Tampa Electric Company
04.2014 - 12.2019
Line Clearance Business Analyst
Tampa Electric Company
11.2007 - 04.2014
Sr. Administrative Specialist
Tampa Electric Company
09.2001 - 06.2007
Associate - Business Administration
Hillsborough Community College
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