Brandy Prater
Longview,TX
Summary
Dedicated healthcare professional with extensive experience in managing patient access operations, focused on enhancing patient experience and optimizing operational efficiency. Proven leader of cross-functional teams, driving high performance and adaptability in fast-paced healthcare environments. Recognized for exceptional organizational skills and effective communication, facilitating seamless coordination and superior patient care. Committed to fostering a collaborative atmosphere that prioritizes patient needs while achieving organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Manager
Ensemble Health Partners
01.2025 - Current
- Led patient access initiatives to optimize registration processes and improve patient experience.
- Streamlined workflow by implementing electronic health record systems and ensuring compliance with regulations.
- Trained and mentored staff on best practices in patient access, enhancing team performance and service delivery.
- Developed strategies to minimize patient wait times while maintaining high standards of care and service quality.
- Analyzed data trends to identify areas for improvement, resulting in increased operational efficiency within the department.
- Created standard operating procedures for all Patient Access functions, ensuring consistency in service delivery across multiple departments.
- Researched and implemented new Medicaid plans, which helped to reduce the number of denials by 2.1 %.
Patient Access Supervisor
Christus Good Shepherd Medical Center
03.2024 - 08.2024
- Supervised patient access operations, ensuring compliance with policies and procedures.
- Coordinated cross-departmental communication to resolve patient access issues effectively.
- Led initiatives to enhance customer service, resulting in higher patient satisfaction scores.
- Maintained compliance with all relevant regulations, including HIPAA guidelines on patient privacy protection, while handling sensitive information during registration processes.
- Supervised patient access operations to ensure efficient registration and scheduling processes.
- Collaborated with clinical teams to streamline communication between departments regarding patient admissions.
Patient Access Supervisor (Emergency)
Our Lady of the Lake Regional Medical Center
06.2021 - 02.2024
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Recruited, hired, and trained new medical and facility staff.
- Maintained records management system to process personnel information and produce reports.
- Explained policies, procedures, and services to patients.
- Maintained communication and transparency with governing boards, department heads and medical staff.
Unit Clerk Manager
Seaside Health and Rehabilitation
11.2018 - 06.2021
- Assessed and evaluated the systems which facilitate the delivery of quality patient care.
- Monitored and ensured compliance with company policies, procedures and state and federal law.
- Responsible for the coordination and of care and services provided to patients in various units and responsible for facilitating the interdisciplinary team.
- Conducted and documented a complete data collection of each patient's medical status upon admission and throughout the patient's course of treatment.
Administrative Assistant
Baton Rouge Comprehensive Treatment Center
03.2014 - 11.2018
- Maintained an organized and comfortable office environment, ordering office supplies, opening daily mail, distributing, maintaining the postage machine, and the copy machine.
- Actively developed, maintained positive staff relationships, and managed the daily staffing needs of the center.
- Resolved patients’ complaints, concerns, and requests to ensure patient satisfaction.
- Coordinated meetings, agendas, and appointments for the Chief Medical Officer and Medical Director of the Assessment Center, consistent with each of their preferences and priorities.
- Managed approximately 30 incoming calls an hour
Education
Master of Science - Health Administration
University of Phoenix
Tempe, AZ05.2025
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ10.2022
Skills
- Multitasking and Organization
- Leadership
- Ethics
- Analytical
- Emotional Intelligence
- Business Administration
- Health Records
- Interpersonal
- Quality Assurance
- HIPAA compliance
- Team management
- Effective written and verbal communication
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 22 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Electronic Health Records - University of Phoenix 2019-11
Timeline
Patient Access Manager
Ensemble Health Partners
01.2025 - Current
Patient Access Supervisor
Christus Good Shepherd Medical Center
03.2024 - 08.2024
Patient Access Supervisor (Emergency)
Our Lady of the Lake Regional Medical Center
06.2021 - 02.2024
Unit Clerk Manager
Seaside Health and Rehabilitation
11.2018 - 06.2021
Administrative Assistant
Baton Rouge Comprehensive Treatment Center
03.2014 - 11.2018
Bachelor of Science - Health Administration
University of Phoenix
Master of Science - Health Administration
University of Phoenix
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