Brandy Quiet
Support Professional
Baton Rouge,Louisiana
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Patient Insurance Advocate
Cerebral
11.2021 - Current
- Accept incoming emails from clients who have questions about cost shares they received
- Provide information relating to the charge
- Accept incoming emails from clients with questions about if their insurance is accepted
- Run insurance checks to determine eligibility
- Provide troubleshooting steps for clients who encounter issue uploading their insurance
- Working closely with our Accounting Team to address all insurance errors promptly
- All other task assigned relating to insurance
CSR - Customer Service Representative
NexRep, LLC
Baton Rouge, LA
01.2016 - 11.2021
- Accept incoming calls and chats from restaurants and customers in regards to orders placed online
- Provide customers with order status and assist with order issues
- Communicate with the courier team for updates on late orders
- Resolve any problems the customer may have experienced
- Data Entry
Quality Assurance Analyst
800 We Answer
Baton Rouge, LA
06.2013 - 01.2016
- Listen to recorded calls of Agents interacting with customers
- Ensure that all guidelines are met and questions/concerns were answered for the customer
- Evaluate audit findings and implement appropriate corrective actions
Intake Coordinator
O'Brien House
Baton Rouge, LA
03.2011 - 04.2013
- Maintain a waiting list of potential clients
- Interview and assess patients and assist throughout patient care plan
- Maintain patient records and documents and communicates critical information to the treatment team
- Responsible for verifying insurance information and mental health coverage
- Refer the client to a staff counselor to begin the treatment process
- Maintain a working relationship with other treatment facilities to ensure placement for clients
- Data Entry
Education
High school diploma -
Broadmoor High School
08.2006 - 05.2010
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Patient Insurance Advocate
Cerebral
11.2021 - Current
CSR - Customer Service Representative
NexRep, LLC
01.2016 - 11.2021
Quality Assurance Analyst
800 We Answer
06.2013 - 01.2016
Intake Coordinator
O'Brien House
03.2011 - 04.2013
High school diploma -
Broadmoor High School
08.2006 - 05.2010
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Richa AroraRicha Arora
Engineering Manager at CerebralEngineering Manager at Cerebral
Chelsey AndersonChelsey Anderson
Care Counselor at CerebralCare Counselor at Cerebral
Ademola AdebisiAdemola Adebisi
Security Analyst at CerebralSecurity Analyst at Cerebral
Taylor AndrewsTaylor Andrews
Associate Therapist at CerebralAssociate Therapist at Cerebral
SHANDELL BROWNSHANDELL BROWN
Direct Service Worker at All Kare AlternativeDirect Service Worker at All Kare Alternative