Brandy Rachel
Texarkana,TX
Summary
Creative Activity Director known for high productivity and efficient task completion. Excel in program development, event planning, and team leadership. Possess strong communication, organizational, and problem-solving skills that enhance participant engagement and satisfaction. Ready to deliver memorable and enriching activities with keen attention to detail and innovation.
Overview
10
10
years of professional experience
Work History
Activity Director
Edgewood Manor Nursing Home
Texarkana , TX
07.2023 - Current
- Developed and implemented engaging activities for seniors in long-term care facilities.
- Organized events such as holiday parties, bingo nights, and movie screenings.
- Created monthly activity calendars with a variety of recreational options.
- Assisted residents with physical activities such as walks and exercise classes.
- Provided one-on-one support to those who required additional assistance.
- Collaborated with other departments to coordinate interdisciplinary programming.
- Lead weekly outings to local attractions such as parks and museums.
- Supervised volunteers and provided guidance when necessary.
- Developed individualized plans for each resident based on their interests and abilities.
- Ensured compliance with all state regulations regarding safety protocols and infection control measures.
- Maintained accurate records of participant attendance and progress notes.
- Performed regular maintenance checks on equipment used during activities.
- Worked closely with families to ensure that their loved ones were receiving appropriate care.
- Participated in community outreach initiatives aimed at promoting senior wellness.
- Handled budgetary concerns, keeping activities affordable.
- Interacted with patients and families by addressing questions and concerns.
- Calculated and recorded department expenses and revenue.
- Talked to coworkers using computers, radios and other electronic devices.
- Resolved customer complaints regarding worker performance or services rendered.
Housekeeping Room Attendant
Holiday Inn Express Hotel
New Boston , TX
05.2023 - Current
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Replenished room amenities according to established guidelines.
- Provided guests with information on hotel services and room features.
- Followed safety procedures when using chemical cleaners and power equipment.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Responded promptly to requests from guests and other departments.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Assisted in laundry operations when needed by sorting linens and loading machines.
Housekeeping Supervisor
Ponderosa Nursing and Rehab
Dekalb , TX
02.2021 - 03.2023
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Coached staff on strategies to enhance performance and improve customer relations.
Florist Manager
The Yellow Rose
New Boston , TX
04.2015 - 09.2018
- Developed and implemented floral department policies and procedures.
- Monitored inventory levels, ordered supplies, and tracked expenses to ensure cost effectiveness.
- Supervised a team of florists, providing guidance on design techniques, customer service strategies, and product knowledge.
- Created weekly work schedules for staff while ensuring compliance with labor laws.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Coordinated delivery services with local vendors to ensure timely arrival of orders at customers' locations.
- Organized special events such as weddings or funerals; designed flower arrangements according to client specifications.
- Maintained up-to-date records of sales transactions including invoices and receipts for accounting purposes.
- Established effective relationships with suppliers to negotiate prices for bulk purchases of flowers and other products.
- Verified accuracy of incoming shipments against purchase orders; resolved discrepancies with vendors quickly.
- Managed the daily operations of the store by scheduling employees' shifts, assigning tasks, monitoring cash flow.
- Assisted customers in selecting appropriate floral arrangements based on their needs and preferences.
- Utilized computer software programs such as Microsoft Office Suite to keep track of financial data and generate reports.
- Analyzed financial data regularly to assess performance levels; identified areas needing improvement in order to increase profitability.
- Ordered supplies based on space and budget availability, current trends and sales projections.
- Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Education
Associate of Applied Science - EMT\Paramedic
Northeast Texas Community College
Mount Pleasant, TX05-2015
Some College (No Degree) - Social Work
Bryant And Stratton College
Getzville, NYSkills
- Patient Assessments
- Participant Engagement Tracking
- Activity Organization
- Effective Treatment Coordination
- Volunteer Coordination
- Program Design and Implementation
- Organizational Skills
- Team Leadership
- Budget Management Skills
- Proficient in Managing Multiple Priorities
- Decision-Making
- Strong Ethical Standards
Timeline
Activity Director
Edgewood Manor Nursing Home
07.2023 - Current
Housekeeping Room Attendant
Holiday Inn Express Hotel
05.2023 - Current
Housekeeping Supervisor
Ponderosa Nursing and Rehab
02.2021 - 03.2023
Florist Manager
The Yellow Rose
04.2015 - 09.2018
Associate of Applied Science - EMT\Paramedic
Northeast Texas Community College
Some College (No Degree) - Social Work
Bryant And Stratton College
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