Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Ramey

Leitchfield,KY

Summary

Dynamic healthcare professional with expertise in data analysis management and a strong focus on collaborative teamwork. Recognized for enhancing consumer experiences through process optimization and a commitment to service excellence. Achieved notable increases in customer satisfaction and operational efficiency, driving impactful results within the organization. Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Overview

26
26
years of professional experience

Work History

Consumer Experience Specialist-Marketing/Referral Coordinator

AdventHealth
Calhoun, GA
07.2024 - Current
  • Responsible for fielding and resolving inquiries via phone, chat and other potential contact methods within centralized Consumer Experience Center (CxC)
  • Providing exceptional customer service, striving to anticipate and meet needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect
  • Working collaboratively with colleagues to achieve quality and performance standards
  • Utilized specialized software to capture and process data
  • Scheduled appointments with specialists on behalf of clients
  • Strong attention to detail and ability to take initiative to resolve inquiries and issues
  • Demonstrates personal commitment to promoting and providing excelled customer service
  • Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues
  • Exhibits desire to continuously learn, improve service delivery, and work in a team environment
  • Ability to listen and document notes simultaneously
  • Ability to read, analyze, and interpret verbal and written instruction
  • Maintains high energy and positive attitude
  • Ability to remain calm under pressure
  • Adapts quickly to change and balances multiple priorities in a fast-paced environment with changing priorities
  • Ability to effectively present information and respond to questions from consumers, peers and management
  • Ability to define problems, collect data, establish facts and draw valid conclusions
  • Demonstrate organizational, time management and priority setting skills
  • Seeks to build trust, respect and credibility with all partners through full, honest, consistent, and coordinated communication
  • Demonstrates regular, consistent and punctual attendance
  • Effective communicator in English, both orally and in writing
  • Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills
  • Technological aptitude to master additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems

Health and Wellness Coach

OPTAVIA
Ashland, KY
03.2022 - Current
  • Recommended nutrition and fitness modifications to improve overall health of clients
  • Supported implementation of patient health plan, weight loss programs and personalized fitness and exercise programs
  • Provided comprehensive, empowering and professional health coaching programs so members remain motivated to attain personal health and fitness goals
  • Assisted clients in finding new ways to inspire healthier habits
  • Coached over 300 clients by developing health goals and action plans
  • Collaborated with other healthcare professionals to design and deliver health education services to clients
  • Promoted available resources and connected individuals with services
  • Maintained records of clients' health progress and compared to health goals
  • Recorded health data by asking clients to complete self-assessments

HIM Technician/Revenue Cycle Representative

Shriner's Hospital for Children
Lexington, KY
01.2024 - 04.2024
  • Reviewed medical records for completeness, accuracy and compliance with regulatory standards
  • Maintained patient confidentiality in accordance with HIPAA regulations
  • Assisted in preparation of documents for filing and scanning into electronic health record systems
  • Performed data entry to update patient information in a timely manner
  • Provided guidance and assistance to other HIM staff on departmental procedures
  • Audited charts to ensure that all pertinent documentation is present and accurate
  • Executed release of information requests according to established policies and procedures
  • Processed incoming mail, faxes, emails or other forms of communication related to patient's health information
  • Generated reports for management review on request
  • Participated in professional development activities related to the field of Health Information Management

Advanced Medical Support Assistant

VAMC
Huntington, WV
05.2013 - 08.2022
  • Scheduled approximately 150-300 appointments daily for clinics
  • Mailed patient appointment letters
  • Oriented and trained new staff on proper procedures and policies
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records
  • Organized charts, documents and supplies to maintain team productivity
  • Educated patients about medications, procedures and physician's instructions
  • Updated outdated patient information to maintain current records
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
  • Measured vital signs and took medical histories to prepare patients for examination
  • Coordinates with patient care team to review clinic utilization by using various reports
  • Ensures that clinic setup is closely monitored to effectively support needs of the clinic and makes any necessary adjustments
  • Develops/maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies
  • Facilitates/processes secure messaging with the patient and team; notifies patients of normal lab results
  • Develops and manages tracking system for follow up care such as consults, tests, etc
  • Participates in team huddles and team meetings to manage and plan patient care
  • Sets priorities and deadlines, adjusting flow and sequencing of work to meet team and patient needs
  • May work with a team to reinforce plan of care and self-help solutions and entering appropriate information into electronic record
  • Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work)
  • Manages electronic wait list to verify and validate accuracy and resolve issues

Unit Clerk-ICU-Neuro/Trauma ICU

St. Marys Medical Center
Huntington, WV
10.2012 - 05.2013
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments
  • Assisted nursing and medical staff in clerical duties to support patient care
  • Prepared charts for outpatient and inpatient services
  • Demonstrated knowledge in medical terminology to accurately transcribe physician orders
  • Participated with health care team to deliver quality and customer-focused health care to patients
  • Booked hotel rooms, car rentals and flights for company trips and conferences
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records
  • Completed daily charge reconciliation to keep billing current and accurate
  • Prepared admissions charts and scanned records patients as required

Unit Secretary-ED, Non-Invasive Cardiology/CSTD

UK Kings Daughters Medical Center
Ashland, KY
01.1999 - 06.2012
  • Assisted on traumas and recorded all documentation and procedures during trauma events
  • Enhanced office productivity by handling high volume of callers per day
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff
  • Greeted visitors and patients in a courteous and friendly manner
  • Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system
  • Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems
  • Collected discharge summaries from nurses or physicians before release of patients from the facility
  • Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital
  • Managed unit call reception and routed calls to correct department
  • Monitored unit supply levels and notified management of ordering needs
  • Retrieved physicians' paperwork, including lab test requests
  • Transcribed doctors' orders, including medication and lab test requests
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
  • Adhered to HIPAA requirements to safeguard patient confidentiality
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times
  • Arranged hospital admissions for patients as required

Education

High School -

Paul G. Blazer High School
Ashland, KY
05.1997

Medical Terminology - Business and Medical Administration, Coding

Ashland Community and Technical College
Ashland, KY

Skills

  • Performance Measurement
  • Project Coordination
  • Collaborative Teamwork
  • Office Administration
  • Effective Multitasking
  • Data Analysis Management
  • Strategic Problem Resolution
  • HIPAA Regulatory Knowledge
  • Administrative Support
  • Track Pending Items
  • Data Compilation for Reports
  • Insurance Approval Coordination
  • Strong Oral Communication
  • Service Excellence Mindset
  • Team leadership
  • Computer proficiency

Timeline

Consumer Experience Specialist-Marketing/Referral Coordinator

AdventHealth
07.2024 - Current

HIM Technician/Revenue Cycle Representative

Shriner's Hospital for Children
01.2024 - 04.2024

Health and Wellness Coach

OPTAVIA
03.2022 - Current

Advanced Medical Support Assistant

VAMC
05.2013 - 08.2022

Unit Clerk-ICU-Neuro/Trauma ICU

St. Marys Medical Center
10.2012 - 05.2013

Unit Secretary-ED, Non-Invasive Cardiology/CSTD

UK Kings Daughters Medical Center
01.1999 - 06.2012

High School -

Paul G. Blazer High School

Medical Terminology - Business and Medical Administration, Coding

Ashland Community and Technical College

Similar Profiles

CREATE PROFILE
Brandy Ramey