Brandy Ramey
Ashland,KY
Summary
Driven Health Coach with expertise in mentoring clients to help them improve their wellbeing. Results-oriented with a focus on using assessments to make appropriate health recommendations. Skilled at maintaining privacy and confidentiality of clients and their health conditions. Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Studious and passionate worker with extensive knowledge of teaching health and updating teaching procedures. Committed to mentoring students to enhance participation and increase overall success. Outgoing and friendly with fantastic attention to detail. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Independent Health Coach
Optavia
Baltimore, MD
03.2022 - Current
- Collaborated with hundreds of clients to develop plan of action based on health goals.
- Monitored customer order process and addressed customer issues.
- Created successful strategies to develop and expand customer sales.
- Fostered relationships with customers to expand customer base and retain business.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
- Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
- Conducted regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
- Encouraged open dialogue between mentor and mentee pairs to promote trust, respect and understanding of different perspectives.
- Organized team building events that enhanced team morale and improved working relationships among colleagues.
HIM Technician/Revenue Cycle Representative
Shriners Hospital for Children
Lexington, KY
01.2024 - 04.2024
- Reviewed medical records for completeness, accuracy and compliance with regulatory standards.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Assisted in the preparation of documents for filing and scanning into electronic health record systems.
- Performed data entry to update patient information in a timely manner.
- Provided guidance and assistance to other HIM staff on departmental procedures.
- Audited charts to ensure that all pertinent documentation is present and accurate.
- Executed release of information requests according to established policies and procedures.
- Processed incoming mail, faxes, emails or other forms of communication related to patient's health information.
- Generated reports for management review on request.
- Participated in professional development activities related to the field of Health Information Management.
Advanced Medical Support Assistant
VAMC
Huntington, WV
05.2013 - 08.2022
- Scheduled approximately 150-300 appointments daily for clinics.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Organized charts, documents and supplies to maintain team productivity.
- Educated patients about medications, procedures and physician's instructions.
- Updated outdated patient information to maintain current records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
Unit Clerk-ICU
St Mary’s Medical Center
Huntington, WV
10.2012 - 05.2013
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Prepared charts for outpatient and inpatient services.
- Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
- Participated with health care team to deliver quality and customer-focused health care to patients.
- Booked hotel rooms, car rentals and flights for company trips and conferences.
Unit Secretary-ED, Cardiac
Kings Daughter Medical Center
Ashland , KY
01.1999 - 06.2012
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Conducted follow-up phone calls to discharged patients regarding their care after leaving the hospital.
- Managed unit call reception and routed calls to correct department.
- Monitored unit supply levels and notified management of ordering needs.
- Retrieved physicians' paperwork, including lab test requests.
- Transcribed doctors' orders, including medication and lab test requests.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Arranged hospital admissions for patients as required.
Education
High School Diploma -
Paul G. Blazer High School
Ashland, KY05.1997
Some College (No Degree) - Medical Terms, Business Administration, Coding
Ashland Community And Technical College
Ashland, KYSkills
- Charting and Clinical Documentation
- Administrative Support
- Verbal and Written Communication
- Customer Service Oriented
- Nutritional Health
- HIPAA compliant
- EMR Software
- Records Management
- HIPAA Compliance
- Office Administration
- Spreadsheet Management
- Database Management
- Scheduling
- Microsoft Outlook
Timeline
HIM Technician/Revenue Cycle Representative
Shriners Hospital for Children
01.2024 - 04.2024
Independent Health Coach
Optavia
03.2022 - Current
Advanced Medical Support Assistant
VAMC
05.2013 - 08.2022
Unit Clerk-ICU
St Mary’s Medical Center
10.2012 - 05.2013
Unit Secretary-ED, Cardiac
Kings Daughter Medical Center
01.1999 - 06.2012
High School Diploma -
Paul G. Blazer High School
Some College (No Degree) - Medical Terms, Business Administration, Coding
Ashland Community And Technical College
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