Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brandy Ratcliff

Waco,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

PCR

HEB Pharmacy
Waco , TX
02.2024 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Cashier Walk up and Drive thru.
  • Working with multiple computer programs.
  • Answering phones.
  • Refill RX
  • Maintained updated knowledge through continuing education and advanced training.

Specialty Review Team

Acorn Claims
Springfield , MO
07.2022 - 05.2024
  • Communicating with the insurance carrier and contractor to reach an agreed settlement due to storm damages resulting in mitigation services being needed.
  • Building estimates with Xactimate software.
  • Navigating multiple computer programs.
  • Cross checking industry standard pricing.
  • Kept clients informed about progress status updates throughout the entire process.
  • IICRC Certified
  • Assisted in the preparation of construction contracts and agreements, ensuring accuracy and compliance with applicable laws.

Mitigation Review Specialist

Wardlaw
Waco , TX
10.2021 - 07.2022
  • Interacted directly with customers via email, phone, or other communication channels as needed.
  • Drafted recommendations for changes that could improve overall quality assurance efforts.
  • Navigating multiple computer programs.
  • Building estimates using Xactimate.
  • Collaborate with contractors to reach an agreed settlement on behalf of the insurance carrier and home owner.

Optician/Receptionist

Hewitt Eye Center
Hewitt, TX
03.2018 - 06.2021
  • Conducted follow-up calls to ensure customer satisfaction with purchase.
  • Performed basic vision screenings to determine patient's prescription needs.
  • Repaired broken frames using specialty tools and equipment.
  • Provided recommendations on eye care products including cleaning solutions and lens cases.
  • Assisted customers with selecting frames and lenses that best suited their needs.
  • Processed payments for products purchased by customers.
  • Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Accounts recievable/Payable.
  • Responsible for submitting insurance claims and well as all of the Safety glasses contracts.

Education

Property Adjusting Certificate - Property Adjuster

Vale High School
Arlington TX
01-2021

High School Diploma -

Axtell High School
Axtell, TX
12-2002

Some College (No Degree) - Mitigation

IICRC Certified
Waco, TX

Skills

  • Task Prioritization
  • MS Office
  • Quality Assurance
  • Networking
  • Data Entry
  • Public Speaking
  • Clerical Support
  • Decision-Making
  • Teamwork and Collaboration
  • Customer Service
  • Organizational Skills
  • Remote Office Availability

References

References available upon request.

Timeline

PCR

HEB Pharmacy
02.2024 - Current

Specialty Review Team

Acorn Claims
07.2022 - 05.2024

Mitigation Review Specialist

Wardlaw
10.2021 - 07.2022

Optician/Receptionist

Hewitt Eye Center
03.2018 - 06.2021

Property Adjusting Certificate - Property Adjuster

Vale High School

High School Diploma -

Axtell High School

Some College (No Degree) - Mitigation

IICRC Certified

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Brandy Ratcliff