Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Reed

Taft,TX

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Olive Garden. Proven ability to enhance guest satisfaction through effective problem-solving and upselling techniques. Strong multitasking and organization skills, coupled with a solid track record in cash handling and team leadership, drive successful outcomes in fast-paced environments.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

20
20
years of professional experience

Work History

Server

Chili's Bar and Grill
04.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Retail Store Manager

T-mobile
03.2019 - 03.2021
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Optimized store displays and appearance via strategic merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Managed store organization, maintenance, and purchasing functions.
  • Submitted orders for new inventory.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Togo- Specialist

Olive Garden
12.2011 - 09.2019
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Maintained a clean and inviting pickup area, contributing to a positive customer experience.
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.

Server

Olive Garden
03.2006 - 12.2011
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Hostess

Olive Garden
01.2005 - 03.2006
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Provided patrons with estimated waiting times during peak service hours.

Education

Associate Of Arts - Criminal Justice

University of Phoenix
Phoenix, AZ
10.2013

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Food running
  • Menu memorization
  • Service prioritization
  • Sales expertise
  • Order accuracy
  • Supply restocking
  • Quality control
  • Food safety practices
  • Suggestive selling
  • Performance improvement
  • Guest seating
  • Item promotion
  • Multitasking and organization
  • Upselling techniques
  • Positive guest interactions
  • Team member support
  • POS operation
  • Server training
  • Hostess support
  • Team player
  • Reliable and responsible
  • Warm and friendly
  • Multitasking Abilities
  • Team leadership
  • Problem-solving

Timeline

Server

Chili's Bar and Grill
04.2021 - Current

Retail Store Manager

T-mobile
03.2019 - 03.2021

Togo- Specialist

Olive Garden
12.2011 - 09.2019

Server

Olive Garden
03.2006 - 12.2011

Hostess

Olive Garden
01.2005 - 03.2006

Associate Of Arts - Criminal Justice

University of Phoenix

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Brandy Reed