Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Ridgel

Dermott,AR

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.

Overview

7
7
years of professional experience

Work History

Customer Service Manager

Walmart
McGehee, AR
12.2011 - 08.2018
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Produced thorough, accurate and timely reports of project activities.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Delegated work to staff, setting priorities and goals.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Assigned work and monitored performance of project personnel.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Maintained updated knowledge through continuing education and advanced training.

Department Manager

Walmart
Monticello, AR
05.2016 - 12.2017
  • Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Initiated and managed projects aimed at operational improvements and efficiency gains.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Oversaw merchandising and display efforts, enhancing product visibility and appeal.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Managed daily operations, ensuring efficient workflow and productivity.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Coordinated cross-departmental initiatives to improve overall business performance.
  • Analyzed competitors and market trends to identify opportunities for growth and differentiation.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Resolved customer complaints and issues promptly and professionally.
  • Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Supervised, trained, and developed team members, enhancing their performance and professional growth.
  • Produced thorough, accurate and timely reports of project activities.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Delegated work to staff, setting priorities and goals.
  • Developed and implemented strategic departmental plans to achieve company targets.
  • Balanced workloads to meet targets without overtaxing employees.
  • Ensured compliance with company policies and relevant regulations.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Created monthly schedules for staff members to ensure adequate coverage during peak hours.
  • Implemented quality control measures to uphold company standards.
  • Ensured compliance with all safety regulations in the workplace.
  • Monitored inventory levels, ensuring optimal stock and minimizing waste.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Assigned work and monitored performance of project personnel.
  • Worked closely with sales associates to complete tasks.
  • Analyzed business performance data and forecasted business results for upper management.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Conducted performance evaluations, providing constructive feedback and setting objectives.

Customer Service Manager

Walmart
Marion, AR
11.2015 - 05.2016
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Produced thorough, accurate and timely reports of project activities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Scheduled on-site interviews for qualified candidates with hiring managers.
  • Explained job duties, compensation and benefits to potential candidates.
  • Facilitated job application processes for qualified candidates.
  • Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
  • Generated, collected and managed new hire paperwork and forms.
  • Directed personnel, training, and labor relations activities.
  • Conducted reference checks on potential hires to verify information provided in applications or during interviews.
  • Acted as a brand ambassador, promoting the company's values and culture to potential candidates.
  • Advised candidates on interviewing techniques, salary negotiations, and benefits packages.
  • Assisted in the development of recruitment strategies that meet organizational objectives.
  • Hired employees and processed hiring-related paperwork.
  • Scheduled or conducted new employee orientations.
  • Managed full-cycle recruiting process, from sourcing candidates to extending offers.
  • Created and maintained positive relationships with hiring managers and HR business partners.
  • Collaborated with HR team members on various aspects of the recruitment process including training, employee relations, compensation and benefits.
  • Conducted reference and background checks on prospective employees.

Education

High School Diploma -

Dermott High
Dermott, AR
05-1997

Some College (No Degree) -

University of Arkansas, Monticello, AR
Monticello, AR

Skills

  • Employee training
  • Customer service
  • Performance management
  • Project management
  • Conflict resolution
  • Data analysis
  • Process improvement
  • Staff development
  • Schedule coordination
  • Quality assurance
  • Staff training
  • Training and development
  • Lead generation
  • Escalation handling
  • Issue resolution
  • Onboarding and orientation

Timeline

Department Manager

Walmart
05.2016 - 12.2017

Customer Service Manager

Walmart
11.2015 - 05.2016

Customer Service Manager

Walmart
12.2011 - 08.2018

High School Diploma -

Dermott High

Some College (No Degree) -

University of Arkansas, Monticello, AR

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Brandy Ridgel