Brandy Rivera
Springfield,OR
Summary
Dynamic Restaurant General Manager with extensive experience at KFC, excelling in operations management and talent development. Proven track record in reducing employee turnover through effective training and fostering a positive work environment. Skilled in inventory management and customer engagement, ensuring compliance with health regulations while delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Restaurant General Manager
KFC
05.2021 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
Education
Front Office Dental Manager - Dental Office Manager
Lane Community College
Eugene, OR03.2005
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Health code compliance
- Pre-shift walk-through
- Staff scheduling
- Hiring decisions
- Labor management
- Customer engagement
- Talent development
Timeline
Restaurant General Manager
KFC
05.2021 - Current
Front Office Dental Manager - Dental Office Manager
Lane Community College
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