Brandy Roberson
Leesburg,GA
Summary
Healthcare and HR support professional with proven expertise in application processing and sensitive record management. Extensive experience in conducting client interviews while ensuring strict compliance with HIPAA regulations. Strong emphasis on accuracy, confidentiality, and effective cross-functional communication to improve client experiences in complex application processes.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Application Specialist
Internet Brands
Leesburg, GA
01.2024 - Current
- Process 70+ disability applications monthly with a high level of accuracy, timeliness, and attention to detail.
- Conducted interviews to gather essential medical, financial, and personal information for accurate application completion.
- Reviewed forms and supporting documents for completeness, accuracy, and compliance, ensuring readiness for submission.
- Entered and maintained sensitive client data across multiple systems and databases, safeguarding confidentiality.
- Consistently meet or exceed productivity, quality assurance, and performance metrics in a high-volume environment.
Human Resources Specialist
U.S. Army National Guard
Tifton, GA
01.2017 - Current
- Provide HR and administrative support for 500+ personnel across multiple units in a fast-paced, highly regulated environment.
- Manage and maintain personnel records using ARIMS, iPERMS, and IPPS-A, ensuring data accuracy, completeness, and confidentiality.
- Processed personnel actions for promotions, separations, transfers, and pay changes, ensuring timely and accurate administrative transactions.
- Conducted internal audits and records reviews, verifying compliance with military and organizational regulations to maintain standards.
- Support onboarding, in-processing, training coordination, and personnel readiness activities.
- Facilitate and track compliance-related programs, including SHARP and EEO training requirements.
- Responded to HR inquiries and assisted leadership with personnel documentation, facilitating effective resolution of administrative issues.
Healthcare Support Specialist
MDLIVE / Blessed Communications LLC
Leesburg, GA
01.2022 - 01.2024
- Coordinated communication between patients and healthcare providers, facilitating accurate documentation and ensuring seamless service continuity.
- Assisted patients with account issues and service inquiries, fostering positive relationships through professional communication.
- Maintained and updated electronic health records, ensuring compliance with HIPAA requirements and enhancing data integrity.
Team Leader
Surcheros
Albany, GA
01.2022 - 01.2024
- Supervised and trained 20+ employees in daily operations and customer service standards to enhance team effectiveness.
- Managed scheduling and performance tracking while coaching team members to drive accountability.
- Oversaw inventory and implemented process improvements to streamline operations.
Education
High School Diploma -
Lee County High School
Leesburg, GA05-2017
Skills
- HRIS and Database Systems
- Personnel Records Management
- Human Resources Administration
- Onboarding support
- Payroll support
- Regulatory compliance
- HIPAA compliance
- Records auditing
- Confidential records management
- Application Review
- Data Management
- Documentation management
- ARIMS
- IPERMS
- IPPS-A
- Training Coordination
- Needs Assessment
- Client Relations
- Issue resolution
- Cross-functional communication
- Microsoft Office proficiency
- Cross-functional communication
Certification
- HIPAA Certification, 01/01/26
- OSHA Certification, 01/01/26
- Bloodborne Pathogens Certification, 01/01/26
- Phlebotomy Technician Certificate, 01/01/26
Timeline
Application Specialist
Internet Brands
01.2024 - Current
Healthcare Support Specialist
MDLIVE / Blessed Communications LLC
01.2022 - 01.2024
Team Leader
Surcheros
01.2022 - 01.2024
Human Resources Specialist
U.S. Army National Guard
01.2017 - Current
High School Diploma -
Lee County High School