Brandy Roberts
Hampton,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Homedpot
Atlanta, GA
06.2020 - 12.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided accurate information about products and services to customers.
- Led on- and off-site customer support teams across multiple time zones.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Promoted available products and services to customers during service, account management and order calls.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Contacted customers about potential service upgrades, new services and account changes.
Receptionist
Homenurse Home Health
Griffin, GA
09.2017 - 12.2019
- Scheduled appointments for clients, customers, and other visitors.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Coordinated pick-up and delivery of express mail services.
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled space or equipment for special programs, meetings and conferences.
- Scheduled and confirmed appointments.
- Collated, bound and stored computer-generated reports.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
Customer Service Cashier
Mashalls
Grfiin, GA
06.2013 - 10.2015
- Answered incoming phone calls from customers regarding product availability or store locations.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Answered phone calls to assist customers with questions and orders.
- Processed credit card transactions accurately and efficiently.
- Answered customers' questions and provided information on store procedures or policies.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Offered customers carry-out service at completion of transaction.
- Assisted customers with locating merchandise within the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers promptly and responded to questions.
- Verified that all coupons were valid prior to processing them into the system.
- Resolved customer complaints in a professional manner.
Sales Associate
Bargain Hunt
Griffin, GA
02.2010 - 08.2012
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Conducted product demonstrations to highlight features and benefits.
- Developed promotional strategies to increase sales volume.
- Maintained records related to sales for store management.
- Used technology resources to assist customers in locating and selecting items.
- Greeted customers and provided exceptional customer service.
- Answered customer inquiries regarding product features, pricing, and availability.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2020
Skills
- Account updating
- Scheduling
- Complaint resolution
- Travel planning
- Stress management
- Multitasking and organization
- Payment processing
- Opening and closing accounts
- Researching
- Team development
- System implementation
- Record preparation
- Data collection
- Live chat support
- Paperwork processing
- Multi-task management
- Microsoft Excel
References
References available upon request.
Timeline
Customer Service Representative
Homedpot
06.2020 - 12.2024
Receptionist
Homenurse Home Health
09.2017 - 12.2019
Customer Service Cashier
Mashalls
06.2013 - 10.2015
Sales Associate
Bargain Hunt
02.2010 - 08.2012
High School Diploma -
Penn Foster Career School
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