Brandy Rodriguez
Customer Service
Denver,CO
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Welcoming clerical professional with 11 years of experience in customer service and office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls. Accurate when entering information in Microsoft and keeping organized filing systems.
Overview
11
11
years of professional experience
Work History
Dog Trainer
Yes and Dog Training
01.2025 - Current
- Trained dogs in basic obedience commands to enhance behavioral responsiveness.
- Observed and assessed canine behavior to tailor training techniques for individual needs.
- Developed and implemented engaging training sessions to promote positive reinforcement methods.
- Educated pet owners on effective communication strategies to strengthen owner-dog relationships.
Front Desk Receptionist
Clip Above
03.2024 - 07.2024
- Greeted and assisted visitors, ensuring a welcoming reception environment.
- Managed multi-line phone system, directing calls and taking messages efficiently.
- Scheduled appointments and maintained organized calendar for staff meetings.
- Processed incoming mail and packages, distributing to appropriate departments promptly.
Customer Service Cashier
Dollar Tree
05.2023 - 01.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy and accountability of funds.
- Assisted customers with product inquiries, enhancing overall satisfaction.
- Maintained cleanliness and organization of work area for optimal operational efficiency.
Manager
McDonald's
01.2015 - 10.2020
- Managed daily operations to ensure efficient workflow and team productivity.
- Implemented process improvements to enhance operational efficiency and reduce downtime.
- Trained new team members on standard operating procedures and safety protocols.
- Collaborated with cross-functional teams to align operational goals with company objectives.
Education
High School Diploma -
Summit Academy
Denver, CO03-2018
Skills
- Customer service
- Data entry
- Cash handling
- Problem-solving skills
- Verbal and written communication
- Administrative skills
- Oral and writing communication
- Work prioritization
- Skilled in Mircosoft
Languages
Spanish
Native or Bilingual
Timeline
Dog Trainer
Yes and Dog Training
01.2025 - Current
Front Desk Receptionist
Clip Above
03.2024 - 07.2024
Customer Service Cashier
Dollar Tree
05.2023 - 01.2024
Manager
McDonald's
01.2015 - 10.2020
High School Diploma -
Summit Academy
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