Summary
Work History
Education
Skills
Work Availability
Quote
Timeline
Generic

Brandy Rogers

Human Resources Coordinator
St. Louis,MO

Summary

  • Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned.

Work History

Engagement Specialist

Centene
St. Louis, MO
11.2010 - 01.2011
  • Promoted advancements in healthcare workforce development solutions with statewide partnerships.
  • Prepared engagement strategies for employer stakeholder groups utilizing key metrics.
  • Facilitated social media practices to publicize corporate culture and support engagement projects.
  • Delivered presentations to Employees with Chronic Illnesses to gain positive participation in the Health and Wellness programs offered by their health care provider through their employer.
  • Established measurable standards to guide continual improvement and increased Health and Wellness engagement and retention.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

Engagement Specialist

American Healthways
St Louis, MO
11.2008 - 01.2009
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Created and maintained physical and electronic personnel records.
  • Built and maintained relationships with community organizations.
  • Summarized complicated topics into simple formats for better understanding.
  • Met with clients to understand needs and develop proactive solutions.
  • Consulted with teams on established best practices and process improvements.
  • Collaborated with sales, delivery and service teams to manage seamless client experiences.
  • Helped with product rollouts as subject matter expert for .
  • Assisted with negotiations and sales closings.

Remote Agent

Enterprise Rent-A-Car
St Louis, MO
05.2007 - 04.2008
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Worked closely with front desk to achieve full occupancy of property.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.

Engagement Specialist

UnitedHealth Group
St Louis, MO
09.2005 - 04.2006
  • Assisted clients with completion of applications and paperwork.
  • Communicated with people from various cultures and backgrounds on application process.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Interviewed applicants and explained scope of different available benefits.
  • Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.

Insurance Producer

GMAC Insurance
St. Louis, Mo
02.2004 - 08.2004
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Registered customer information on database to enable tracking history and maintain accurate records.
  • Developed sales strategies to increase sales of insurance policies.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • grwithintechniquesinsuranceproassigques.
  • Sold auto, home, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Negotiated contracts with clients to establish best coverage with lowest cost.
  • Developed comprehensive marketing plans to promote insurance products to potential clients.
  • Educated clients on insurance policies and procedures.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Analyzed customer needs to provide customized insurance solutions.
  • Calculated premiums and established payment methods for sales.
  • Collected premiums on or before effective date of coverage.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Finalized sales and collected necessary deposits.
  • Negotiated contracts and terms of sale with potential customers.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.

Customer Service Representative

Express Scripts
St Louis, MO
11.2002 - 05.2003
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Ordered medicines 3- to replenish stock and increase inventory in anticipation of need.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • [Type] pharmacy environment.

Customer Service Representative

Verizon Wireless
St Louis, MO
12.2001 - 03.2002
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor Of Computer Science - Psychology

St. Louis Community College- Forest Park
St Louis, MO

Associate Of General Studies - Communications

Parkway North High School
Creve Coeur, MO
10.1995

Skills

  • Operational Efficiency
  • Producing Shows
  • Store Layouts
  • Microsoft Excel
  • Human Resource Management
  • Market Analysis
  • Knowledge Base
  • Credit Card Transaction Processing
  • Sales Presentation
  • Coordinating Program Resources
  • Performance Goals
  • Audience Engagement
  • Product LifeCycle Management
  • Goal Establishment
  • Office Operations
  • Reading Comprehension
  • Consultative Sales Approach
  • Corrective Action Plans
  • Profit Margins
  • Customer Loyalty
  • Team Engagement
  • Administrative Support
  • Database Systems
  • Financial Transactions
  • Customer Inquiries
  • Active Listening
  • Social Perceptiveness
  • Systems Analysis
  • Special Events
  • Conflict Resolution Techniques
  • Retrocommissioning Management
  • Critical Thinking
  • Special Orders
  • Store Merchandising
  • Customer Engagement Strategies
  • Target Market
  • New Product Information
  • Customer Service Process Improvement
  • Microsoft Office
  • Engagement Activities
  • Operational Improvements
  • Brand Messaging
  • Proper Storage Procedures
  • Complex Problem-Solving
  • Develop Campaigns
  • Information Services
  • Program Promotion
  • Call Control
  • Product Selection
  • Due Diligence
  • Information Updates
  • Group Activities
  • Collaborative Environments
  • Billing Procedures
  • Customer Relationship Management
  • Learning Strategies
  • Retail Support
  • Time Management
  • Trend Modeling and Analysis
  • Cash Register Operations
  • Medical Consultation
  • Wireless Sales
  • Extensive Research
  • Manage Contracts

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

Engagement Specialist

Centene
11.2010 - 01.2011

Engagement Specialist

American Healthways
11.2008 - 01.2009

Remote Agent

Enterprise Rent-A-Car
05.2007 - 04.2008

Engagement Specialist

UnitedHealth Group
09.2005 - 04.2006

Insurance Producer

GMAC Insurance
02.2004 - 08.2004

Customer Service Representative

Express Scripts
11.2002 - 05.2003

Customer Service Representative

Verizon Wireless
12.2001 - 03.2002

Bachelor Of Computer Science - Psychology

St. Louis Community College- Forest Park

Associate Of General Studies - Communications

Parkway North High School
Brandy RogersHuman Resources Coordinator