Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brandy Rogers

Summary

  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Overview

19
19
years of professional experience

Work History

Caregiver

Heartfelt Care At Home
11.2023 - Current
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.

Seasonal Worker

Bath & Body Works
11.2018 - 01.2019
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
  • Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
  • Supported inventory management tasks by conducting regular stock checks and updating records accordingly.
  • Contributed to team success by consistently meeting or exceeding individual sales targets during seasonal periods.

Rideshare Driver

Uber And Lyft
08.2017 - 03.2022
  • Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
  • Enhanced customer service by providing prompt and courteous transportation to passengers.
  • Boosted earnings through efficient route planning and strategic scheduling of rides.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.

Centralized Mail Clerk

Equitable Life & Casualty
04.2015 - 03.2016
  • Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
  • Improved mail processing efficiency by organizing and streamlining incoming and outgoing mail operations.
  • Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
  • Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.

Policy Issue Specialist

Equitable Life & Casualty
12.2012 - 04.2015
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Streamlined policy management by regularly updating client information and tracking policy changes.
  • Supported underwriting department by meticulously reviewing applications for accuracy and risk assessment.
  • Issuing of Policies.
  • Contacting agents, collects required forms, data entry.
  • Cross trained in Tele-Underwriting and New Business
  • Developed strong client relationships through consistent communication and attentive service.

Billing Account Specialist

Converges
07.2012 - 12.2012
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Dog Bather/Groomer

Sophie's Wags To Whiskers
05.2011 - 03.2012
  • Enhanced customer satisfaction by providing gentle and thorough dog bathing services.
  • Maintained a clean and organized workspace for efficient grooming operations.
  • Assisted groomers with prepping dogs for haircuts, resulting in streamlined appointments.
  • Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.

Specialty Unit Mail Clerk

Equitable Life & Casualty
08.2008 - 01.2010
  • Improved office efficiency by streamlining filing systems and organizing documents.
  • Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
  • Supported team members by taking on additional tasks during high-volume periods, ensuring deadlines were met consistently.

Cocktail Server

Club Manhattan
07.2007 - 08.2008
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Maintained a clean and organized bar area for optimal efficiency during busy shifts.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.

Hostess/Cashier, Room Service

JB's
05.2007 - 07.2007
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Customer Service Representative

UCMT National Office
02.2007 - 05.2007
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.

Hostess / Car side To Go / GU

Applebee's
02.2006 - 02.2007
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.

Receptionist

Jenny Craig
11.2004 - 07.2005
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.

Education

Massage Therapy (Other Professional or Training School) -

UCMT
Salt Lake City, UT

GED
Salt Lake City, UT

CNA - Nursing Assistance

Beo Training Center
Colorado Springs, CO
04.2024 - 05.2024

Skills

  • Customer Service
  • Data Entry
  • Windows
  • Microsoft Office
  • 30 - 35 WPM
  • ADL Assistance
  • HIPAA Compliance
  • Mobility Assistance
  • Meal Preparation
  • Stress management
  • Autism support

References

References available upon request.

Timeline

CNA - Nursing Assistance

Beo Training Center
04.2024 - 05.2024

Caregiver

Heartfelt Care At Home
11.2023 - Current

Seasonal Worker

Bath & Body Works
11.2018 - 01.2019

Rideshare Driver

Uber And Lyft
08.2017 - 03.2022

Centralized Mail Clerk

Equitable Life & Casualty
04.2015 - 03.2016

Policy Issue Specialist

Equitable Life & Casualty
12.2012 - 04.2015

Billing Account Specialist

Converges
07.2012 - 12.2012

Dog Bather/Groomer

Sophie's Wags To Whiskers
05.2011 - 03.2012

Specialty Unit Mail Clerk

Equitable Life & Casualty
08.2008 - 01.2010

Cocktail Server

Club Manhattan
07.2007 - 08.2008

Hostess/Cashier, Room Service

JB's
05.2007 - 07.2007

Customer Service Representative

UCMT National Office
02.2007 - 05.2007

Hostess / Car side To Go / GU

Applebee's
02.2006 - 02.2007

Receptionist

Jenny Craig
11.2004 - 07.2005

Massage Therapy (Other Professional or Training School) -

UCMT

GED

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Brandy Rogers