Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRANDY ROGERS

Lakeland,FL

Summary

Seeking a position to leverage existing skills while pursuing further education and professional development. Demonstrates quick learning ability, strong organizational skills, and a passion for tackling challenges. Ambitious and outgoing, with a commitment to continuous improvement.

Overview

25
25
years of professional experience

Work History

Bookkeeper/Cleaner

Brenda Kay's Cleaning Service
01.2000 - 02.2025
  • Accounts Receivable and Payable – sending invoices to companies
  • Schedule cleaning services
  • Assist in detail cleaning for Commercial Offices, Doctor Offices and Construction cleaning
  • Making Sales Calls
  • Responsible for ordering office supplies
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.

Office Administrative Assistant

U.A. Plumbers & Pipefitters Local Union 123
08.2019 - 09.2021
  • Taking monthly duties.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.
  • Assisted with planning office events and meetings for smooth execution.

Customer Service

Amazon
01.2017 - 08.2019
  • Answer telephones and give information to callers or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases
  • Greet callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Provide services to customers, such as order placement or account information.
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.

Front Office

Cornerstone Medical of Brandon
01.2005 - 04.2010
  • Check in and out patients Scheduling appointments for patients
  • Verified benefits through the internet website or calling the insurance carriers
  • Answered extensive inbound calls to transfer to the appropriate person
  • Balanced out the daily cash flow at the end of the day
  • Responsible for ordering office supplies
  • Resolved billing, technical and general account issues
  • Utilized the office equipment such as fax machines and advance copiers

Receptionist/AR

Spartan Staffing, Inc.
01.2001 - 01.2005
  • Answered extensive inbound calls to transfer to the appropriate person
  • Received extensive inbound calls from accounts and assist them with issues with their account
  • Accounts Receivable and Payable
  • Entered important data regarding both accounts and as well as debtors into the computer system for potential future use by all office personal
  • Act as a liaison between the customer and the other departments within the company
  • Covered other position, when staff took vacation time
  • Responsible for ordering office supplies
  • Resolved billing, technical and general account issues
  • Utilized the office equipment such as fax machines and advance copiers
  • Assisted in the utilization of the company's mailroom

Education

GED -

East Bay High School
03.2000

Skills

  • Very proficient with Windows based computers as well as application such as Word, Excel, Google Sheets, JKM, Tiger, Misys and other business-oriented programs
  • Have the ability to type approximately 40 wpm and 9,000 kph -with about a 1-% error rate
  • Splendidly with extensive telephone and customer service relation
  • I enjoy being a team player as well as I would bring a positive attitude to any company

Timeline

Office Administrative Assistant

U.A. Plumbers & Pipefitters Local Union 123
08.2019 - 09.2021

Customer Service

Amazon
01.2017 - 08.2019

Front Office

Cornerstone Medical of Brandon
01.2005 - 04.2010

Receptionist/AR

Spartan Staffing, Inc.
01.2001 - 01.2005

Bookkeeper/Cleaner

Brenda Kay's Cleaning Service
01.2000 - 02.2025

GED -

East Bay High School

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BRANDY ROGERS