BRANDY RONEK
Momence,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Volunteer Park Ranger
National Parks Service
Porter, IN
01.2024 - Current
- Provided visitors with information about park programs, facilities, and services.
- Monitored wildlife populations and habitats to ensure their protection.
- Organized special events such as guided hikes, campouts, and educational programs.
- Inspected trails for hazards or maintenance issues and performed necessary repairs.
- Managed visitor traffic flow within designated areas of the park.
- Coordinated volunteer projects related to conservation efforts in the area.
- Provided assistance to visitors regarding camping permits, reservations, fees.
- Answered inquiries from visitors and provided information regarding park layout and history.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
President, Board of Directors
AA YES Plumbing
Schererville, IN
01.2023 - Current
- Reviewed plans and specifications for projects to determine scope of work related to plumbing systems.
- Developed and maintained relationships with subcontractors, suppliers, inspectors and other key stakeholders.
- Managed, coordinated and supervised all plumbing activities on construction sites.
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities .
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Customer Care Supervisor
Nordstrom
Chicago, IL
01.2020 - 01.2023
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Greeted each client and asked questions to determine fashion needs.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Recommended styles and treatments based on clients' needs and appearances.
- Kept notes listing preferences and services provided to clients for quick reference.
- Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
- Developed long-lasting relationships with clients through one-on-one store interactions.
- Helped brand awareness by assisting in merchandising and handling display setups.
- Marketed other items, including jewelry, shoes and hats, that would complete outfits or boost new wardrobes.
- Created mood boards by researching current fashion trends and competitor activity.
- Brainstormed with other stylists to determine how to incorporate exciting new trends into development of showroom displays.
- Organized fashion sample garments for sales reps and agents.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
- Drove customer escalations to resolution by engaging directly with clients.
- Directed [Number] enterprise customer support team members and leveraged data analytics to identify areas of improvement and accountability.
- Revised department schedules to maximize coverage during peak hours.
- Implemented customer service process improvements to limit wait times.
- Reduced process lags and trained [Number] employees on product knowledge and sales techniques while managing staff to ensure optimal productivity.
- Created comprehensive and reliable customer loyalty programs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Photographer
Life Touch Prestige Portraits
Chicago, IL
01.2019 - 01.2020
- Collaborated with clients to plan shoots and boost satisfaction with photos.
- Planned and obtained original shots using innovative thinking and new techniques.
- Cropped, manipulated and performed color balance for final images.
- Photographed special events, parties and portraits.
- Explained price and package details to customers.
- Utilized filters, edits and after-effects to enhance photos.
- Set up lights, backdrops and props for shoots and events.
- Set up camera control equipment, stands and tripods for shoots.
- Tracked studio inventories and ordered new supplies when needed.
- Maintained various studio equipment.
- Collaborated successfully with various personalities and work styles.
- Met productivity quotas, managing workflow to meet demand.
- Improvised photographic methods and techniques.
- Strengthened membership loyalty, executing flawless customer service and account management.
- Boosted revenue, developed marketing strategies, solicited clients and closed sales.
Journalist
Imperial Valley Press
Imperial, CA
06.2008 - 01.2020
- Wrote factually correct, concise and engaging news stories within tight deadlines.
- Interviewed sources, contacts and leads to gather information for stories.
- Photographed or videotaped news events to provide visual coverage.
- Developed and pursued stories independently and for assignment, covering range of topics and events.
- Introduced fresh and new angles on previously-reported material to update and inform readers.
- Discussed issues with editors to establish priorities or positions.
- Wrote and distributed press releases with photos to print, broadcast and social media on behalf of clients.
- Gathered information about events through research, interviews and attendance at political, news and sports functions.
- Checked reference materials to obtain relevant facts.
- Collected information by conducting on-the-scene interviews with witnesses or bystanders.
- Reviewed copy and corrected errors in content, grammar and punctuation by following prescribed editorial style and formatting guidelines.
- Researched and analyzed background information related to stories to provide complete and accurate information.
- Determined story's emphasis, length and format to organize material accordingly.
- Received assignments or evaluated news tips to develop newsworthy story ideas.
Owner
White Elephant Resale
San Diego, CA
08.2016 - 12.2017
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Devised business and marketing plans and prepared monthly financial reports.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Managed sales presentations to promote product and brand benefits.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Hosted special events to boost brand awareness and increase community engagement.
- Hired and trained new department managers to increase team oversight and productivity.
- Developed and implemented successful sales strategies to meet business goals.
Editor
Desert Review Newspaper
Brawley, CA
01.2010 - 01.2012
- Worked closely with graphic, photo and video teams to plan and produce compelling content.
- Managed multiple writing and editing assignments in dynamic environment within stated timelines.
- Edited and proofread social media and blog posts.
- Collaborated with editor-in-chief to determine journal content and topics of special issues.
- Provided editing, fact-checking and proofreading for various articles.
- Determined clearest and most logical way to present information and instructions for greatest reader comprehension.
- Translated technical information into clear, concise documents to be used by technical and non-technical personnel.
- Oversaw layout design and worked with production team members to complete daily and weekly content schedules.
- Gathered information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
- Created new, engaging and more accessible ways to present content and information for diverse global audience.
Education
High School Diploma -
West Hills High School
Santee, CA06.1999
Some College (No Degree) - Fashion Design
The Art Institute of California
San Diego, CASome College (No Degree) - Journalism
Imperial Valley College
Imperial, CASkills
- Presentations and Demonstrations
- Upselling and Cross-Selling
- Teamwork and Collaboration
- Brand Promotion
- Creative Thinking
- Active Listening
- Excellent Communication
- Trend Monitoring
- Problem-Solving
- Attention to Detail
- Relationship Building
- Product Knowledge
- Deadline Attainment
- Audience and Reader Appeal
- Copy Proofreading
- Proof Review and Approval
- Building Positive Rapport
- Flexible Schedule
- Decision Making
- Reporting and Performance Analysis
- Spelling, Punctuation and Syntax
- Editing Team Supervision
- Content and Style Updating
Timeline
Volunteer Park Ranger
National Parks Service
01.2024 - Current
President, Board of Directors
AA YES Plumbing
01.2023 - Current
Customer Care Supervisor
Nordstrom
01.2020 - 01.2023
Photographer
Life Touch Prestige Portraits
01.2019 - 01.2020
Owner
White Elephant Resale
08.2016 - 12.2017
Editor
Desert Review Newspaper
01.2010 - 01.2012
Journalist
Imperial Valley Press
06.2008 - 01.2020
High School Diploma -
West Hills High School
Some College (No Degree) - Fashion Design
The Art Institute of California
Some College (No Degree) - Journalism
Imperial Valley College
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