Highly motivated and enthusiastic professional with a proven track record of setting and achieving exciting goals that uplift customers and associates. Strong focus on driving results that benefit the company and consistently exceeding expectations. Excel in collaborative environments and dedicated to fostering positive relationships with colleagues and clients alike.
Hi, I’m
Brandy Ross
Snellville,GA
Summary
Overview
18
years of professional experience
1
Certification
Work History
Brandy Ross
Insurance Agent/Customers Service Representative
09.2022 - Current
Job overview
- Customer Service Representative with 10+ years of experience in retail sales and car insurance
- Proven track record of consistently exceeding sales goals, with an increase in sales by 80% to 100% by the end of the fiscal year
- Known for being a problem-solver and a good listener, with a strong ability to address customer concerns and provide satisfactory solutions
- Highly self-motivated and committed to delivering exceptional customer service
- Certified License Insurance Agent for 1 year with, Zero customer complaints for one year
- Looking to leverage my extensive experience and skills to contribute to a customer-focused organization.
Fred Loya Insurance Company
CSR
09.2022 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information
- Updated account information to maintain customer records
- Tracked customer service cases and updated service software with customer information
- Provided primary customer support to internal and external customers
- Developed customer service policies and procedures to meet and exceed industry service standards
- Utilized customer service software to manage interactions and track customer satisfaction
- Processed customer service orders promptly to increase customer satisfaction
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Exhibited high energy and professionalism when dealing with clients and staff
- Delivered prompt service to prioritize customer needs
- Followed up with customers about resolved issues to maintain high standards of customer service
- Responded proactively and positively to rapid change
- Investigated and resolved customer inquiries and complaints.
Belk Department Store
General Sales Associate
10.2017 - 10.2022
Job overview
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered customer telephone calls promptly to avoid on-hold wait times
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information
- Updated account information to maintain customer records
- Tracked customer service cases and updated service software with customer information
- Provided primary customer support to internal and external customers
- Developed customer service policies and procedures to meet and exceed industry service standards
- Utilized customer service software to manage interactions and track customer satisfaction
- Processed customer service orders promptly to increase customer satisfaction
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Exhibited high energy and professionalism when dealing with clients and staff
- Delivered prompt service to prioritize customer needs
- Followed up with customers about resolved issues to maintain high standards of customer service
- Responded proactively and positively to rapid change
- Investigated and resolved customer inquiries and complaints.
TJX company
Sales Representative
08.2006 - 01.2016
Job overview
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
ExamsFX
Property lines in casualty
12.2022
University Overview
John McDonough High School New Orleans, LA
from High School
05.1998
University Overview
Skills
- Marketing familiarity
- Active listener
- Strategic planning
- Supplier audits
- Time management ability
- Friendly and outgoing
- Flexible schedule
- Team player
- Microsoft Excel proficiency
- Organized
- Floor set design
- Inventory control procedures
- POS systems knowledge
- Store planning and design
- Visual displays
- Detail-oriented
- Store maintenance
- High-end fashion knowledge
- Shipping and receiving
- Excellent multi-tasker
- MS Office proficiency
- Personnel training and development
- Display resetting
- Superb sales professional
- Data Entry
- Scheduling
- Information Security
- Paperwork Processing
- Complaint Resolution
- Report Generation
- Consultative Sales
- Appointment Scheduling
- Call Management
- Microsoft Outlook
- CRM Software
- Microsoft Office Suite
- Filing
- Conflict Resolution
- Key Holder Experience
- Customer Relations
- Product Sales
Certification
- Licensed Property Lines, Fred Loya Insurance Company, 2 years
- Insurance Agent, Fred Loya Insurance Company, 2 years
Hobbies and Interests
Hobbies and Interests
- Reading books
- Spending time with family
- Working out
- Volunteering for church
- Eating healthy
Timeline
Insurance Agent/Customers Service Representative
Brandy Ross
09.2022 - Current
CSR
Fred Loya Insurance Company
09.2022 - Current
General Sales Associate
Belk Department Store
10.2017 - 10.2022
Sales Representative
TJX company
08.2006 - 01.2016
- Licensed Property Lines, Fred Loya Insurance Company, 2 years
- Insurance Agent, Fred Loya Insurance Company, 2 years
ExamsFX
Property lines in casualty
John McDonough High School
from High School
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