Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Brandy Rouse

Bakersfield,CA

Summary

Dynamic customer service professional with a proven track record at Enterforce Inc., excelling in problem-solving and conflict resolution. Adept at fostering strong customer relationships and enhancing satisfaction through effective communication and training development. Skilled in CRM and Microsoft Office, consistently driving results and operational efficiency in fast-paced environments.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Enterforce Inc/ Under Armour
Remote Job, CA
06.2023 - 02.2024
  • Assisted customers with inquiries and resolved issues promptly.
  • Processed orders and managed customer accounts efficiently.
  • Maintained accurate records of customer transactions and communications.
  • Handled billing inquiries and payment processing accurately.
  • Implemented company policies to ensure compliance in customer handling.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Shift Manager

Carls Jr Restaurant
Bakersfield, CA
02.2007 - 07.2017
  • Supervised daily operations and ensured smooth restaurant functioning.
  • Trained new staff on service standards and food safety practices.
  • Managed inventory levels and coordinated supply orders effectively.
  • Resolved customer complaints promptly to enhance guest satisfaction.
  • Monitored staff performance and provided constructive feedback regularly.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Coached employees on interactions with customers to drive exceptional service.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Resolved conflicts between staff members in a professional manner.

Education

Associate of Science - Business Administration

Bakersfield College
Bakersfield, CA
05-2026

Skills

  • Customer service
  • Problem solving
  • Team collaboration
  • Conflict resolution
  • Organizational skills
  • Time management
  • Senior leadership support
  • Positive and professional
  • Product and service solutions
  • Training development aptitude
  • Call center operations
  • Adaptive team player
  • Microsoft office expertise
  • Microsoft PowerPoint
  • Customer relationship management (CRM)
  • De-escalation techniques

Certification

  • General Business Certificate

References

References available upon request.

Timeline

Customer Service Representative

Enterforce Inc/ Under Armour
06.2023 - 02.2024

Shift Manager

Carls Jr Restaurant
02.2007 - 07.2017

Associate of Science - Business Administration

Bakersfield College