Proven leader with a track record of enhancing customer satisfaction and team efficiency at Rainforest Cafe. Skilled in cash handling and fostering a positive team environment, I excel in driving operational improvements and maintaining high service standards. Achieved significant customer retention through exceptional service and leadership.
Hi, I’m
Brandy Ruiz
Sioux Falls,SD
Summary
Overview
14
years of professional experience
1
Certification
Work History
DENNYS
SHIFT LEADER
02.2017 - 03.2020
Job overview
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between employees to maintain positive and productive work environments.
Rainforest Cafe
Retail Associate Manager
02.2016 - 04.2018
Job overview
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Implemented visual merchandising standards, crafting appealing store layouts that attracted customers'' attention.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Conducted regular audits of store procedures to ensure compliance with company guidelines and industry regulations.
KELLYS COOUNTRY COOKING
CASHIER HOSTESS
04.2014 - 01.2016
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
San Luis Resort
Retail Associate
02.2012 - 03.2013
Job overview
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Fish Place
SERVER BARTENDER
03.2010 - 04.2012
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
CITY CAFE
Waitress Supervisor
08.2007 - 10.2010
Job overview
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
MACYS
Merchandising Associate
06.2009 - 09.2010
Job overview
- Played an active role in improving operating procedures through ongoing feedback sessions with management, leading to increased efficiency in merchandising operations.
- Supported operational efficiency with routine maintenance of fixtures, signage, and lighting systems within the store environment.
- Optimized store layout for increased foot traffic and easier navigation for customers.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
Churchs Chicken
CASHIER, COOK
03.2006 - 04.2008
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Post UniversityWaterbury, CT
Associate of Arts from Psychology
10.2027
University Overview
COLLEGE OF MAINLANDTexas City, TX
GED
06.2008
University Overview
Skills
- Customer service focus
- Team Leadership
- Cash Handling
- Positive Attitude
Certification
- Training -
- Certified FOOD CERTIFIED, DENNYS -2005
- SERVER TRAINING Training - 2010
- MANAGEMENT, DENNYS - 2007
COSMOTOLOGY
COSMOTOLOGY
COSMOTOLOGY WAS ALWAYS MY THING SINCE I WAS 12 YEARS OF AGE.NEVER TOOK SCHOOL FOR IT OR THOUGHT ABOUT GETTING A DEGREE IN COSMOTOLOGY..THEREFORE,HAVE ALWAYS TREATED AS A SIDE HUSTLE.I HONESTLY DIDNT WANT IT TO TAKE MY PASSION AWAY FOR IT..
Timeline
SHIFT LEADER
DENNYS
02.2017 - 03.2020
Retail Associate Manager
Rainforest Cafe
02.2016 - 04.2018
CASHIER HOSTESS
KELLYS COOUNTRY COOKING
04.2014 - 01.2016
Retail Associate
San Luis Resort
02.2012 - 03.2013
SERVER BARTENDER
Fish Place
03.2010 - 04.2012
Merchandising Associate
MACYS
06.2009 - 09.2010
Waitress Supervisor
CITY CAFE
08.2007 - 10.2010
CASHIER, COOK
Churchs Chicken
03.2006 - 04.2008
Post University
Associate of Arts from Psychology
COLLEGE OF MAINLAND
GED
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