Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Saritas

Woodstock,GA

Summary

Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.

Overview

20
20
years of professional experience

Work History

Complex Director

AIG
11.2021 - Current
  • Enhanced customer satisfaction by managing liability claims assigned to me effectively and provided timely resolutions.
  • Reduced claim processing time through efficient investigation and documentation of the claim details.
  • Established strong relationships with external partners and vendors to provide exceptional customer service and support.
  • Negotiated fair settlements with Plaintiff Attorneys, ensuring both parties reached an amicable, satisfactory agreement.
  • Experience with negotiating up to $5M in authority at mediations.
  • Wrote over 50 Major Loss Reports within my first two years of employment. Major Loss Reports are required on claims that exceed a reserve of $250k; it provides all of the facts and details about a claim, injury information and evaluation in a compressed form.
  • Handled a workload of up to 150 liability features on commercial claims.
  • Evaluated coverage, recognized when a Reservation of Rights letter was needed and drafted the letter to the insured.
  • Collaborated with legal teams to defend the company in litigation cases, minimizing financial losses.
  • Maintained compliance with state regulations by keeping up-to-date on laws and policies governing liability insurance.
  • Roundtable claims with Senior Management for authority and due to an upcoming trial.
  • Establish with the defense attorney a proper litigation strategy/plan on all litigated files.
  • Experience handling New York Labor Law claims.

Liability Claim Supervisor

Central Mutual Insurance Company
03.2020 - 11.2021
  • Determined proper course of action for claims processing.
  • Supervises the claims handling of employees to make sure that their handling aligned with corporate policies, procedures, best practices and regulations.
  • Experience in creating development plans and advancing employees in different areas of their job.
  • Supervised 1 Senior Claim Representative and 4 Claim Representatives.
  • Performed Monthly 1 x 1 coaching sessions with each employee.
  • Handled yearly performance reviews for each employee.
  • Developed a "Getting to Know Liability" Training Presentation.
  • Participated in hosting a Liability Roundtable discussion each month with employees within the regional office.
  • Supervised the handling of multiple pending Commercial and Personal Claims such as construction defect, premises liability, wrongful death, auto claims with bodily injury, professional liability, employee benefits liability and products/completed operation losses.

Senior Claim Representative

Central Mutual Insurance Company
08.2003 - 03.2020
  • Handled a diverse pending of claims which included personal and commercial lines claims, such as property losses, construction defects, wrongful death, auto claims with bodily injury, premises liability and products/completed operation losses.
  • Experience attending mediations and pre-suit mediations.
  • Developed and maintained courteous and effective working relationships.
  • Carried out day-day-day duties accurately and efficiently.
  • Being very organized and great time management skills.
  • Conducted research, gathered information from multiple sources and presented results.
  • Effectively reviewed coverage on personal and commercial lines policies, determined when a Reservation of Rights letter was necessary and make sure that all of the pertinent policy language is effectively communicated to the insured.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Create litigation strategies to timely settle litigated pending cases.

Education

BBA - Computer Information Systems

Georgia State University
08.2002

Skills

  • Customer expectations management
  • Claims investigation and research
  • Planning and Organization
  • Claims analysis
  • Cost control and reduction

Timeline

Complex Director

AIG
11.2021 - Current

Liability Claim Supervisor

Central Mutual Insurance Company
03.2020 - 11.2021

Senior Claim Representative

Central Mutual Insurance Company
08.2003 - 03.2020

BBA - Computer Information Systems

Georgia State University

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Brandy Saritas