Avaya
Brandy Schultz
Remote Customer service
Beverly Hills,34465
Summary
Customer Service Representative with over 20 years of experience in healthcare solutions and retail environments, excelling in data accuracy and effective communication. Proficient in managing customer inquiries across various platforms, ensuring customer satisfaction, and maintaining professionalism. Demonstrated expertise includes deep knowledge of beauty products, innovative customer service techniques, and strategic inventory management to enhance sales and customer loyalty. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
29
29
years of professional experience
Work History
Remote Customer Service Representative
First Advantage
Atlanta, GA
08.2022 - 07.2023
- Demonstrated strong multitasking abilities
- Exhibited excellent customer service skills
- Proactively identified and solved problems
- Made significant impact in customer experience
- Managed multi-application customer inquiries, ensured data accuracy in sensitive checks.
Work at Home Customer Service Representative
Broad-path Healthcare Solutions
Tucson, AZ
11.2018 - 03.2019
- Excelling at data entry tasks, ensuring accuracy and timeliness
- Utilizing Skype for Business and Office 365 for effective communication and collaboration
- Implementing innovative strategies to enhance customer satisfaction
- Contributing to the team's overall performance by maintaining a high level of professionalism and enthusiasm.
Beauty Consultant/Customer Service
Walgreens
Clermont, FL
06.2016 - 11.2018
- Mastered knowledge of beauty and hygiene products
- Provided exceptional customer service, resulting in increased customer satisfaction
- Effectively set sales ads, contributing to increased sales
- Efficiently sorted customer returns, improving store organization
- Successfully resolved customer complaints, enhancing customer loyalty
- Managed beauty product inventory and strategically enhanced store displays.
Co-Owner
Matt's Internet Auto Parts
Orlando, FL
06.2002 - 08.2003
- Co-managed Matt's Internet Auto Parts, ensuring smooth daily operations
- Handled payroll, contributing to financial efficiency
- Acted as a buyer/seller, driving business growth
- Maintained confidentiality of sensitive files, ensuring data security
- Addressed and resolved customer complaints, enhancing customer satisfaction.
Bartender/Waitress/Door host
Rachel's South
Orlando, FL
10.1995 - 06.2002
- Managed beverage orders with efficiency
- Exemplified superior customer service
- Trained newcomers, fostering a collaborative environment.
Animal trainer/Entertainer
Silver Springs
Ocala, FL
07.1994 - 06.1995
- Managed daily animal training and performances
- Provided wildlife education to the public
- Assisted in veterinary procedures
- Played a key role in animal rehabilitation
- Promoted positive public relations.
Education
High School Diploma -
Oak Ridge High School
Orlando, FL11-1996
Skills
- Data accuracy
- Effective communication
- Managing customer inquiries
- Customer satisfaction
- Professionalism
- Knowledge of beauty products
- Customer service techniques
- Strategic inventory management
- Multitasking abilities
- Problem-solving
- Data entry
- Skype for Business and Office 365
- Innovative strategies
- Enthusiasm
- Knowledge of beauty and hygiene products
- Setting sales ads
- Store organization
- Resolving customer complaints
- Customer loyalty
- Managing inventory
- Store displays
- Co-management
- Payroll handling
- Buying/selling
- Confidentiality
- Addressing and resolving customer complaints
- Beverage order management
- Training newcomers
- Animal training
- Wildlife education
- Assisting in veterinary procedures
- Animal rehabilitation
- Public relations
- Creative problem solving
- Technical Support
- Complaint resolution
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"You can turn anything negative into a positive"
**Brandy Jo Schultz**
Software
Omni
Uptivity
Bhive
Centene
Portico
Skype
Microsoft Office 365
Timeline
Remote Customer Service Representative
First Advantage
08.2022 - 07.2023
Work at Home Customer Service Representative
Broad-path Healthcare Solutions
11.2018 - 03.2019
Beauty Consultant/Customer Service
Walgreens
06.2016 - 11.2018
Co-Owner
Matt's Internet Auto Parts
06.2002 - 08.2003
Bartender/Waitress/Door host
Rachel's South
10.1995 - 06.2002
Animal trainer/Entertainer
Silver Springs
07.1994 - 06.1995
High School Diploma -
Oak Ridge High School
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