Brandy Schwertner
Dallas,TX
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
Certifications
9
9
years of post-secondary education
17
17
years of professional experience
Work History
Information Technology Specialist
24/7 Ai
Dallas, TX
01.2019 - 10.2020
- Maintain up-to-date knowledge about ATT products and services.
- Respond to customer queries about ATT services, equipment, promotions, roaming and billings.
- Enhance customer retention and satisfaction by providing outstanding and prompt customer services.
- Take customer calls and complete service orders.
- Understand customer needs and recommend appropriate products and rate plans.
- Develop innovative ways to sell ATT products and services to customers.
- Handle customer requests for payments, activations, upgrades and other services.
- Address and resolve customer concerns promptly.
- Handle large volume of customer calls efficiently.
- Retained existing clients and developed several new accounts by extending high quality and efficient support service
Customer Service Agent
Axs Ticketing
Dallas, TX
03.2018 - 10.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Provided online sales of tickets to sporting events. Concerts, and other special events sponsored by AXS ticketing.
House Coordinator
Daybreak Community Services
Temple, TX
06.2016 - 01.2018
- Coordinated daily workflow through task prioritization and concise scheduling.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
House Coordinator
Educare Community Living
Temple, TX
04.2014 - 06.2016
- Coordinated daily workflow through task prioritization and concise scheduling.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Personal Care Provider
Joyce Lister
Portland , TX
08.2006 - 08.2013
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe and well-organized patient environment.
- Supervised daily activities and provided assistance to staff.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Assisted disabled clients to support independence and well-being.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Developed rapport to create safe and trusting environment for care.
- Kept patients mentally alert by entertaining, conversing and reading aloud.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
- Shopped for groceries regularly in order to keep house stocked with necessities.
Shift Manager
Taco Bell
Temple, TX
04.2002 - 04.2006
- Addressed and resolved customer inquiries and complaints.
- Managed cash intake, including counting out registers and calculating profit at end of each shift.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Assigned tasks and responsibilities to each employee on shift.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Regularly checked building to confirm maintenance and cleaning met code and regulations.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Trained back-up associates and led crew members in managing operations of storefront.
- Tracked receipts, employee hours and inventory movements.
- Excelled in every store position and regularly backed up front-line staff.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Education
No Degree - Criminal Justice
Strayer University
Dallas, TX 07.2019 - 12.2024
Certification - Medical Assistance
Kaplan College
Corpus Christi, TX 06.2010 - 10.2011
GED -
Temple High School
Temple, TX 08.1995 - 05.1997
Skills
Inventory replenishment
undefinedCertification
Certified Medical Assistant
Timeline
No Degree - Criminal Justice
Strayer University
07.2019 - 12.2024
Information Technology Specialist
24/7 Ai
01.2019 - 10.2020
Customer Service Agent
Axs Ticketing
03.2018 - 10.2018
House Coordinator
Daybreak Community Services
06.2016 - 01.2018
House Coordinator
Educare Community Living
04.2014 - 06.2016
Certification - Medical Assistance
Kaplan College
06.2010 - 10.2011
Personal Care Provider
Joyce Lister
08.2006 - 08.2013
Shift Manager
Taco Bell
04.2002 - 04.2006
GED -
Temple High School
08.1995 - 05.1997
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