Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Shelton

New Braunfels,TX

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

14
14
years of professional experience

Work History

Service and Engagement Team Leader

Target
07.2019 - Current
  • Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard.
  • Lead a team of passionate and knowledgeable Guest Advocates who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
  • Ensure monthly/daily/weekly loyalty and sales goals were met
  • Responsible for leading a culture of accountability through clear expectations and performance management
  • Maintain a clean and organized workspace
  • Executed action plan to monitor development and progress of team members.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Receptionist

The Retreat Salon And Spa
02.2018 - 04.2019
  • Receive and fulfill customer service requests through various contact channels
  • Created schedules and filled holes with existing or new clientele
  • Organizing and accounted for new inventory
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Market new products and services through displays and guest interaction.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Corresponded with clients through email, telephone, or postal mail.

Team Leader

Krystal
12.2009 - 01.2018
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Led and directed team members on effective methods, operations, and procedures.
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced shortages Number% by holding staff accountable for excessive food waste and conducting shift inventories.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Education

Cosmetology Certification - Cosmetology

Paul Mitchell The School Knoxville
Knoxville, TN
10.2016

High School Diploma -

Sweetwater High School
Sweetwater, TN
05.2008

Skills

  • Staff Training
  • Customer Loyalty
  • Equipment Operations
  • Performance Evaluations
  • Giving Constructive Feedback
  • Team Assessment
  • Overseeing Daily Activities
  • Workflow Schedules
  • Issue Resolution
  • Improvement Plans
  • Continuous Professional Improvement
  • Facility Policies and Procedures
  • Teamwork and Collaboration
  • Complaint Resolution
  • Team Supervision
  • Cash Handling
  • Quality Improvement
  • Client Service
  • Work Planning
  • Employee Evaluation
  • Documentation and Reporting
  • Mentoring
  • Shift Scheduling
  • Safety Processes and Procedures
  • Performance Improvement
  • Client Support
  • Analytical Thinking
  • Problem-Solving

Timeline

Service and Engagement Team Leader

Target
07.2019 - Current

Receptionist

The Retreat Salon And Spa
02.2018 - 04.2019

Team Leader

Krystal
12.2009 - 01.2018

Cosmetology Certification - Cosmetology

Paul Mitchell The School Knoxville

High School Diploma -

Sweetwater High School

Similar Profiles

CREATE PROFILE
Brandy Shelton