Brandy Shook
Cary,NC
Summary
Dynamic Dining Room Manager with a proven track record at Glenaire Retirement Community, enhancing guest relations and satisfaction through effective complaint handling and team leadership. Expert in food safety and inventory control, I fostered a collaborative environment that boosted employee morale and retention, ensuring exceptional dining experiences and operational efficiency.
Overview
13
13
years of professional experience
Work History
Dining Room Manager
Glenaire Retirement Community
02.2023 - Current
- Engaged with guests to enhance overall dining experience through feedback collection.
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Trained and mentored dining staff in service protocols and food safety standards.
- Supervised daily dining operations, ensuring high-quality service and resident satisfaction.
- Managed inventory controls to minimize waste and ensure availability of supplies.
- Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
- Boosted employee morale and retention through effective communication and team-building activities.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Optimized workflow by cross-training employees in various roles throughout the dining room operation.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Conducted regular performance evaluations for staff members, identifying areas for growth and providing constructive feedback.
- Collaborated with kitchen staff to coordinate timely meal service.
Kitchen Manager
Another Broken Egg
01.2020 - 01.2023
- Oversaw daily kitchen operations, ensuring compliance with food safety regulations and quality standards.
- Managed inventory control, reducing waste through efficient stock management practices.
- Trained and mentored kitchen staff, fostering a collaborative team environment to enhance performance.
- Developed and implemented standard operating procedures for food preparation and service efficiency.
- Evaluated supplier performance, negotiating contracts to optimize cost-effectiveness of ingredient sourcing.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Calculated prices of ingredients to monitor food costs and control expenses.
Front of House Manager
Applebee's Grill + Bar
03.2013 - 09.2019
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored front of house staff to enhance service delivery standards.
- Developed and implemented processes to improve guest satisfaction ratings.
- Coordinated scheduling and staffing to optimize service efficiency during peak hours.
- Resolved customer complaints promptly, maintaining high levels of guest loyalty and retention.
- Managed inventory control, reducing waste through careful monitoring and forecasting.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Education
High School Diploma -
Great Bridge High
Chesapeake, VABachelor of Science - Hospitality Management
Johnson & Wales University
Providence, RI11-2027
Skills
- Complaint handling
- Customer service
- Food safety
- Strong Leadership
- Team leadership
- Food presentation
- Guest relations
- Sanitation standards
- Inventory control
- Employee scheduling
- Fine dining experience
- Event planning
- Order management
- Table setting expertise
- Reservation management
- Conflict mediation
- Closing reports expert
Accomplishments
Created a training program for front of house employees to get the most effective training in shortest time.
Timeline
Dining Room Manager
Glenaire Retirement Community
02.2023 - Current
Kitchen Manager
Another Broken Egg
01.2020 - 01.2023
Front of House Manager
Applebee's Grill + Bar
03.2013 - 09.2019
High School Diploma -
Great Bridge High
Bachelor of Science - Hospitality Management
Johnson & Wales University
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